Appointment Coordinator

Job Title:Appointment Coordinator

Location: Newport News, VA

Company: Casey Auto Group

About Us:

Casey Auto Group is a well-established and reputable automotive dealership dedicated to providing exceptional customer service and top-quality vehicles. We are looking for a highly motivated and organized individual to join our team as an Appointment Coordinator. If you have excellent communication skills, attention to detail, and a passion for customer satisfaction, we want to hear from you!

Job Description:

As an Appointment Coordinator, you will play a crucial role in ensuring a smooth and efficient experience for our customers. Your primary responsibilities will include:

Key Responsibilities:

• Scheduling Appointments: Coordinate appointments for customers interested in vehicle viewings, test drives, and service appointments.
• Customer Communication: Effectively communicate with customers via phone, and email to understand their needs, answer questions, and confirm appointments.
• Calendar Management: Maintain an organized appointment calendar for the sales and service departments, optimizing time and resources.
• Data Entry: Accurately record customer information, appointment details, and other relevant data in our database.
• Follow-up: Conduct follow-up calls to confirm appointments, remind customers of their scheduled visits, and gather feedback after their appointments.
• Team Collaboration: Collaborate with the sales and service teams to ensure seamless scheduling and appointment coordination.

Qualifications:

• High school diploma or equivalent; some college or post-secondary education is a plus.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using scheduling and CRM software.
• Customer-focused and dedicated to delivering outstanding service.
• Previous experience in a customer service or appointment coordination role is preferred but not required.

What We Offer:

• Competitive compensation and performance-based bonuses.
• Training and development opportunities to help you grow in your career.
• A positive and supportive work environment within a well-respected dealership.
• Employee discounts on vehicles and services.
• Health and dental benefits.

EEOC Statement
Casey Auto Group provides equal employment opportunity to all employees and applicants for employment in accordance with all applicable equal opportunity laws, directives, and regulations of federal, state, and local governing bodies and agencies. We do not discriminate or permit discrimination against any employee or applicant on the basis of race, creed, color, religion, sex, national origin, age, marital status, veteran status, disability, pregnancy or any other protected class.