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Form of workAs an Application Support Lead professional, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you'll oversee application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You'll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary, and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators.
This role requires a wide variety of strengths and capabilities, including:
- BS/BA degree or equivalent experience
- 7 plus years of hands-on experience in Production Support/Engineering
- Strong experience managing Application on Java, Cloud, UNIX/Linux/Aix environment and hand-on experience with Public and Private Cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc.
- Experience with distributed applications (Oracle, Cassandra, MariaDB, MongoDB,SQL, SQL Server, NoSQL) and with monitoring tools Splunk, Dynatrace, Grafana
- Very strong analytical & trouble shooting skills required
- Prove experience in Disaster Recovery planning and test execution
- Software engineer experience in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux), do integration of orchestration platform with multiple products using management APIs provided (REST, JSON etc.)
- Public and Private cloud experience with AWS Certification is a must
- Excellent problem people management skills and relentless drive for root cause and execute measures to reduce repeat occurrence
- Experience supporting mission-critical platforms/applications desirably in financial services industry
- Strong knowledge of relevant applications and development of life cycles
- Commitment to attract, develop and retain talent
- Strong knowledge of applicable business areas, the supporting technology architecture, and applicable processes
Responsibilities:
- Demonstrate creativity, innovation and high performance
- Performance and Interoperability Requirements
- Application scalability/Capacity Management
- Standards, best practices and Compensating Controls
- Logging, monitoring, intelligent alerting, self-healing
- High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering
- Service and Operational Level Agreements
- Application Knowledge Support Artifacts, etc.
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
- Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
- Ensures information controls, back-up and recovery strategies are in place across all environments
- Design automated software and product upgrades, change management, and release management solutions, Design self-healing and resiliency patterns
- Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
- Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
- Develop and maintain relationships with technical staff, end users and clients
- Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
