Applications Associate

POSITION SUMMARY:

The Information Technology (IT) Applications Associate participates in the development, adoption, education, optimization, and support for assigned applications, systems, and platforms within the UW Health Information Services portfolio. This includes consultation with stakeholders to understand workflows, needs assessment, participation in discussions, understand solution development, and contribute to initiatives driving organizational change. With assistance, the Applications Associate works closely with a variety of colleagues and stakeholders to enhance the value and efficiency of solutions and platforms.

The Applications Associate participates in projects and develops knowledge in one or more systems, platforms, and technologies supporting patient care, revenue cycle, business areas, and administrative operations including:

• Electronic medical record (Epic) including patient portal, telehealth solutions, remote patient monitoring, and other solutions to enhance patient health
• Picture Archiving and Communication System (PACS), Vendor Neutral Archive (VNA), and related imaging systems
• Laboratory, cardiology, radiation oncology, and other clinical specialty areas
• Content management (OnBase), document administration and scanning, time and attendance, business productivity (Office 365), human resources, finance, and other specialty areas
• Enterprise resource planning and performance management (Oracle Cloud)

The platforms and systems include a combination of on premise and cloud-based technologies. While developing an understanding of technology infrastructure, information security practices, and systems hardening, the Applications Associate participates in interface development, interoperability, and integration to strengthen highly reliable and secure platforms supporting remarkable healthcare.

The Applications Associate works closely with employees and leaders across UW Health, UW School of Medicine and Public Health, partners, and affiliates. The Applications Associate participates in 24x7x365 on-call rotation, including periodic off hours work.

EDUCATION/TRAINING:

• Minimum
  • Associate degree in Healthcare, Information Technology, Business, Health Administration, Engineering, ore related field
  • Two (2) years of relevant experience and education may be considered in lieu of degree
• Preferred
  • Bachelor’s or Master’s degree in Healthcare, Information Technology, Business, Health Administration, Engineering, or related field

LICENSURE/CERTIFICATION:

• Minimum
  • None
• Preferred
  • Vendor (e.g. Epic, Oracle, other) certifications as relevant for the position, per department guidelines
  • CPHIMS, PMP, ITIL

EXPERIENCE/SKILLS/ABILITIES:

• Minimum
  • Demonstrated success learning new technologies, tools, and platforms

• Preferred
  • Demonstrated success applying critical thinking to identify problems and opportunities
  • One (1) year of experience using and/or supporting the applications, tools, or platforms relevant to the position
  • Experience in information services or technology, direct clinical care, health care operations, or health care administration
  • Healthcare subject matter expertise including at least one (1) year of experience in a health system, academic medical center, or health payer organization
    • Experience supporting systems and/or operations in a 24x7 healthcare setting
• Demonstrated success applying critical thinking to identify problems and opportunities
• One (1) year of experience using and/or supporting the applications, tools, or platforms relevant to the position
• Experience in information services or technology, direct clinical care, health care operations, or health care administration
• Healthcare subject matter expertise including at least one (1) year of experience in a health system, academic medical center, or health payer organization
  • Experience supporting systems and/or operations in a 24x7 healthcare setting

Information Services (IS) Core Competencies:

Emerging proficiency in the following areas:

• Communication
• Critical thinking

Position Specific Competencies

• Emerging proficiency in at least 2 IS application competencies including application security, customer service, data flow architecting, subject matter expertise, systems analysis and design, software testing, and troubleshooting

Other Required Skills, Knowledge, and Abilities

Delivering Solutions:

• Demonstrated ability to initiate and follow through on low complexity projects, manage multiple tasks, and meet deadlines
• Demonstrates professional maturity surrounding data access, data security, data sensitivity and data confidentiality

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

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