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SalaryLocation: Remote, daily online meetings required. Must currently reside in one of the following states: AL, AR, CO, FL, GA, IL, MI, NC, OH, PA, SC, TN, TX, VA. We do not offer sponsorship.
About InteliChart:
We are a healthcare software company with an industry-leading patient engagement platform. Our platform is used by EHR vendors, hospitals, health systems, and physician practices. Our sole focus is the patient. We were founded in 2010, and have offices in Charlotte, NC. For over a decade, InteliChart has been at the forefront of helping healthcare providers engage their patients. Our Healthy Outcomes platform makes a direct impact on the health of tens of millions of people. Today, we are poised to take our company to the next level and we’re looking for talented people as we grow. All our positions are remote, giving you the freedom and flexibility to work from anywhere. A testament to longevity, many of our employees have been with the company since it began.
InteliChart is seeking a Tier II Application Support Specialistto join our team! Do you have experience resolving a significant percent of client software issues without escalation to other teams, while working typically in an environment measured by response time and customer satisfaction? Have you previously serviced healthcare business clients using your company's software applications built upon on the C# .NET, MVC, ASP.NET, JavaScript, Vue & SQL Server frameworks? If yes, review our expectations below and share your experience with us!
What will you be doing in this role?
- Schedule: M-F from 11:30 AM EST to 8:30 PM EST, but you MUST be available for on-call, after-hours support rotation, and weekend schedules. This is non-negotiable.
- The ideal candidate will provide assistance, advice, problem solving, and technical information to clients regarding the use of InteliChart healthcare software applications.
- Organize and prioritize assigned tasks to meet established schedules, timeliness, and/or deadlines.
- Quickly identify problem areas or situations, evaluate problem causes and take appropriate action to resolve or escalate problems identified.
- Become an application super user for all InteliChart applications/products
- Learn the customer's operations and systems and prioritize customer requests according to established guidelines.
- Continually learn and utilize highly specialized software applications.
- Prepare and provide routine reports.
- Work independently with minimal supervision.
What experience do you need for this position?
- Experience with healthcare software and/or healthcare industry is required.
- Strong SQL and data analysis skills (including investigative troubleshooting skills and at least 2 years of SQL experience). Ability to create complex queries with joins, filtering, aggregates, etc.
- Previous experience providing software Application Support to healthcare clients.
- Critical thinking and strong troubleshooting skills.
- Excellent client service and communication skills.
- Project a high level of energy and enthusiasm to clients.
- First-rate phone and email etiquette, spelling, and grammar.
- Overall understanding of network infrastructures.
- Hands-on software and hardware troubleshooting experience.
- Experience with data management.
- Participate in the development of knowledge base materials and provide as appropriate to Clients.
- Fluent with MS Office product suite (MS Word, Excel, Outlook). Documenting, maintaining configuration, and process information.
Good to have:
- Working knowledge of Local area network (LAN), Terminal Services, Citrix, VPN, and IIS
- Experience supporting consumer facing products and web-applications.
- Experience working in healthcare related product support.
- Previous experience working in a HIPAA or other regulated product domain.
At InteliChart we offer a comprehensive benefits package including, but not limited to:
- Medical, dental and vision plan options
- Free virtual healthcare for you and your family
- 20 PTO days, with 1 day added for every year of service
- 10 paid holidays every year
- 401(k) plan with employer match
- Basic Life Insurance and AD&D plans
- Health Savings Account/Flex Spending Account
- Total Pet plan
- Legal club plan (legal, ID theft, tax preparation)
- Fully Remote work
