- Governs supplier delivery/execution on day to day batch and monitoring practices via engagement with team and utilization of governance reports
- Escalates delivery issues to the Application Support Consultant and Application Manager
- Governs Incident Management and root cause analysis, technical issues, problem resolution and suggests improvement plans
- Validates defect reporting data and escalation and business impact from the supplier
- Reviews SLA reports and escalates concerns to Service Tech Consultant
- Ensures system documentation it is up to standard
- Conducts reviews; ensure Voya technical standards are met
- Provides oversight on supplier technical updates to infrastructure/security diagrams/plans/documentation
- Reviews quality of IT projects submitted for production
- Partners with Tech Consultant to govern the overall end-to-end delivery of the solution set
- Reviews performance results; suggests change requests to improve performance, as needed
- Guides supplier to provide practical insight, expert knowledge of technical design alternatives and the implications of each approach, participating in the software development cycle. Identifies business value and cost for business and IT partner
- Ability to provide consulting on areas listed for non-local projects: Country-specific requirements; Language-specific or code page-specific requirements; Time-zone issues; setting up and installing system components
- Guides supplier to identify data needs, including access, security, quality and maintenance requirements. Influences and clearly relates technical alternatives to business objectives, using effective communications with customers and stakeholders
- Bachelor’s Degree/equivalent in Computer Science, MIS, Engineering or a directly related field.
- Six years of complex (multi-tiered) software development experience
- Technical knowledge in one or more programming languages and development tools
- Knowledge of Java, Linux, Perl, Proc and Oracle
- Strong knowledge of Digital technology/capabilities, ie. Web and Mobile based applications
- OS: MVS, LINUX/UNIX
- CLOUD computing (AWS) etc
- OCP
- Mainframe
- Transmissions (SFTP, B2B)
- TWS
- Experience with ServiceNow tool, Configuration Management, ITSM
- Proven structured analysis and technical design techniques, database and file access methods.
- Ability to embrace, adapt and lead through change, fosters effective partnerships, and drive effective collaboration with peers and vendor resources.
- Ensures best practices for coding, architecture, SLDC and security across all teams with accountability for the quality of internal and external applications delivering work directly and through others to deliver technology solutions
- Technical Domain knowledge and proven communication (verbal and written) skills to support the Business in current and future state process and capabilities
- Experience with working with external suppliers to manage outcomes
- Experience in production support area with the ability to handle critical issues, multi-task, delegate, communicate to all levels of management and business operations in a professional and timely manner
- Ability to effectively plan and manage multiple tasks
- Experience in managing offshore resources and delegating work assignments
- Strong sense of urgency required for Customer Facing issues.
- Adaptability and flexibility with changing business priorities and focus.
- Dynatrace and monitoring tools experience.
- Experience with Log Monitoring/analysis for prevention, troubleshooting and maintenance
- Vulnerability identification and remediation experience
- Knowledge of Digital, SSO and other Cert builds and renewals
- Experience with DR Planning and testing including analysis of interfacing impacts
- Experience in US Retirement Services with background in retirement product features
- Experience in development, batch processing, business analysis
- Knowledge with Vantage and OMNI
- Ability to multi-task and meet tight deadlines and SLA’s
- Business Analysis Experience - ability to document dev and testing requirements
Additional Required Skills:
- Supplier governance experience
- Issue resolution/problem solving/root cause analysis skills
- Performance review and improvement opportunity identification
- Remediation/improvement plan definition and management
- Able to maintain technical documentation and configuration management data
- Able to learn Voya’s architecture standards (security, infrastructure, application)
- Able to review the quality/compliance of developed solutions for production acceptance.
- Applicable platform experience
- Application, infrastructure and security design experience
- Able to review/understand vendor performance outcomes (SLAs)
- Understanding of application/service monitoring methods
- Ability to define and manage outcomes via established SLAs
- Leadership with managing offshore resources and delegating tasks
- Production support
- Experience with technological document reviews
- Experience with creating and managing team SharePoint sites, creating PowerPoint slides, and Excel macros
- Knowledge with technology currency
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Critical Skills
- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.
Equal Employment Opportunity