Address
Form of workPosting Details
Posting Details
Posting Number
S04885P
Position Title
Application Support Engineer
Functional Title
Department
Information Technology-Innovation Cloud & Platform Services
Salary Range
Up to $70,000 Depending on Qualifications
Pay Basis
Monthly
Position Status
Regular full-time
Location
Richardson
Position End Date (if temporary)
Posting Open Date
05/18/2023
Posting Close Date
Open Until Filled
Yes
Desired Start Date
07/03/2023
Job Summary
The Vended Application Support Team supports various vendor/third-party developed applications, creates and maintains sustainable processes that helps customers maximize the value of their applications via standardization and simplification. Position will be hired as a Systems Engineer II working as an Application Support Engineer. A successful Application Administrator/Application Support Engineer must be passionate about technology, have an analytical mindset, be interested in working with a wide range of platforms and services, and have a solid foundation in Windows Systems, Linux Systems, and Cloud Platforms that can be built on. Familiarity with integrations such as API calls and JSON formatted data exchange is required.
Responsible for provisioning, deploying, administering, monitoring, maintaining, troubleshooting, upgrading, and patching of vendor applications and dependent applications/services in Hybrid cloud environment (AWS, Azure, and datacenter). Document complex processes, procedures, system configurations and specifications. Exhibit strong analytical, interpersonal and communication skills with the capability to acquire, retain and leverage advanced technical competencies. Able to independently and collaboratively coalesce design specifications, manage and develop stable, best practice, environment specific enterprise class solutions. Possesses a comprehensive understanding of enterprise solutions, architecture and lifecycles. Mentors junior engineers and student employees. Ability to multitask at high volume and detail. Ability to produce effective, timely results equally well alone and in team environments of all sizes. Able to develop and implement proactive, automated solutions and processes. Able to quickly prioritize and efficiently complete tasks of significantly varied scope, scale and technical requirement. Acts as a role model in demonstrating integrity and ethical behavior in working with confidential and university information. Understands and adapts with agility to different work styles, conflict resolution techniques, office etiquette and demonstrates the ability to interact with employees and stakeholders in a positive, productive, technically but appropriately stratified manner. Self-motivated and stays abreast of applicable new technologies and technical methodologies to advance productivity and career path.
Minimum Education and Experience
No degree - Six years recent applicable experience
Associate Degree with 4 years applicable experience
Bachelor's Degree with 2 years applicable experience
2 years of comprehensive Windows Server, Service Architecture, Administration and Maintenance experience.
Preferred Education and Experience
Bachelor's degree in Computer Science or equivalent with minimum 3-years' experience in corresponding products and technologies.
• Current knowledge of best practices and systems deployment and maintenance.
• Strong technical documentation, diagramming and organizational skills.
• Oversee the installation, configuration, deployment and updates of vendor applications and enhancements to existing applications managed by the team such as:
JIRA, Confluence, AIM, Sunapsis, Pharos, Cometprint, Cintas, Titanium, Odyssey PCS, RightFax, StarRez, Keywatcher, Inteum, Image-Onsite, EMS, Desigo, etc.
• License Management (FlexLM, LM-X, OpenLM)
• Oversee the integrations of Applications (Adobe Creative Cloud, Flexera-Cloudscape, GitHub, etc.)
• Familiarity with Continuous Integration/Continuous Deployment (CI/CD).
• Experience with Containerization and tools like Chef/Puppet/Ansible.
• Ensure new software integrations meet functional requirements, system compliance, and interface specifications.
• Vulnerability assessment and remediation
• Experience with Public Cloud (AWS, Azure) Services.
• Linux & Windows Server Experience.
• Scripting Experience (PowerShell, Bash, YAML, Python, etc).
Essential Duties and Responsibilities
Expected areas of expertise and duties will include current proficiency in a majority subset of the following:
• A comprehensive understanding of third-party Application Services and platform configurations.
• Identify and research areas for technical improvements to application integrations and suggest potential changes or enhancements. Determine whether the desired functionality is available, and if not, gather and analyze internal business requirements to develop, document, test, and implement technical solutions to improve application or work flow.
• Communicate with and collaborate with other university stakeholders when changes result in technical changes in our application/database and business processes.
• Continuously seek application process automation to support efficiency of services and institutional compliance.
• Support accurate data extract from PeopleSoft, liaise with OIT and other partners as needed to troubleshoot data feeds.
• Maintain related applications and software tools
• Provide technical training as needed, including documentation to be used for on-going reference.
• Provide recommendations for continuous improvement of data integrity between PeopleSoft, and supported applications.
• Liaise with vendor and application owners to solve technical problems efficiently as they arise.
• A Comprehensive understanding on Cloud Platforms in particular architecting applications in cloud.
• Advanced Development and administration of scripted and native UI task and report automation across multiple vendor platforms.
• Take part in all aspects of the new applications integration lifecycle, including requirements gathering, project management implementation, and then 2nd/3rd level ongoing support.
• Test new application integration deployments, and Work collaboratively with peers and cross-functional teams.
• Accustomed to working within the ITIL framework of Incident, Problem, and Change Management.
Physical Activities
Working Conditions
Additional Information
On-call availability for quickly responding to and resolving system emergencies, both during regular and off-hours.
Emergency on-call availability 24x7x365
Perform other duties as assigned.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as servers, switches, computers, and peripherals.
Visa sponsorship is not available.
100% Remote Work Available for Texas Residents
Special Instructions Summary
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
Posting Details
Posting Number
S04885P
Position Title
Application Support Engineer
Functional Title
Department
Information Technology-Innovation Cloud & Platform Services
Salary Range
Up to $70,000 Depending on Qualifications
Pay Basis
Monthly
Position Status
Regular full-time
Location
Richardson
Position End Date (if temporary)
Posting Open Date
05/18/2023
Posting Close Date
Open Until Filled
Yes
Desired Start Date
07/03/2023
Job Summary
The Vended Application Support Team supports various vendor/third-party developed applications, creates and maintains sustainable processes that helps customers maximize the value of their applications via standardization and simplification. Position will be hired as a Systems Engineer II working as an Application Support Engineer. A successful Application Administrator/Application Support Engineer must be passionate about technology, have an analytical mindset, be interested in working with a wide range of platforms and services, and have a solid foundation in Windows Systems, Linux Systems, and Cloud Platforms that can be built on. Familiarity with integrations such as API calls and JSON formatted data exchange is required.
Responsible for provisioning, deploying, administering, monitoring, maintaining, troubleshooting, upgrading, and patching of vendor applications and dependent applications/services in Hybrid cloud environment (AWS, Azure, and datacenter). Document complex processes, procedures, system configurations and specifications. Exhibit strong analytical, interpersonal and communication skills with the capability to acquire, retain and leverage advanced technical competencies. Able to independently and collaboratively coalesce design specifications, manage and develop stable, best practice, environment specific enterprise class solutions. Possesses a comprehensive understanding of enterprise solutions, architecture and lifecycles. Mentors junior engineers and student employees. Ability to multitask at high volume and detail. Ability to produce effective, timely results equally well alone and in team environments of all sizes. Able to develop and implement proactive, automated solutions and processes. Able to quickly prioritize and efficiently complete tasks of significantly varied scope, scale and technical requirement. Acts as a role model in demonstrating integrity and ethical behavior in working with confidential and university information. Understands and adapts with agility to different work styles, conflict resolution techniques, office etiquette and demonstrates the ability to interact with employees and stakeholders in a positive, productive, technically but appropriately stratified manner. Self-motivated and stays abreast of applicable new technologies and technical methodologies to advance productivity and career path.
Minimum Education and Experience
No degree - Six years recent applicable experience
Associate Degree with 4 years applicable experience
Bachelor's Degree with 2 years applicable experience
2 years of comprehensive Windows Server, Service Architecture, Administration and Maintenance experience.
Preferred Education and Experience
Bachelor's degree in Computer Science or equivalent with minimum 3-years' experience in corresponding products and technologies.
• Current knowledge of best practices and systems deployment and maintenance.
• Strong technical documentation, diagramming and organizational skills.
• Oversee the installation, configuration, deployment and updates of vendor applications and enhancements to existing applications managed by the team such as:
JIRA, Confluence, AIM, Sunapsis, Pharos, Cometprint, Cintas, Titanium, Odyssey PCS, RightFax, StarRez, Keywatcher, Inteum, Image-Onsite, EMS, Desigo, etc.
• License Management (FlexLM, LM-X, OpenLM)
• Oversee the integrations of Applications (Adobe Creative Cloud, Flexera-Cloudscape, GitHub, etc.)
• Familiarity with Continuous Integration/Continuous Deployment (CI/CD).
• Experience with Containerization and tools like Chef/Puppet/Ansible.
• Ensure new software integrations meet functional requirements, system compliance, and interface specifications.
• Vulnerability assessment and remediation
• Experience with Public Cloud (AWS, Azure) Services.
• Linux & Windows Server Experience.
• Scripting Experience (PowerShell, Bash, YAML, Python, etc).
Essential Duties and Responsibilities
Expected areas of expertise and duties will include current proficiency in a majority subset of the following:
• A comprehensive understanding of third-party Application Services and platform configurations.
• Identify and research areas for technical improvements to application integrations and suggest potential changes or enhancements. Determine whether the desired functionality is available, and if not, gather and analyze internal business requirements to develop, document, test, and implement technical solutions to improve application or work flow.
• Communicate with and collaborate with other university stakeholders when changes result in technical changes in our application/database and business processes.
• Continuously seek application process automation to support efficiency of services and institutional compliance.
• Support accurate data extract from PeopleSoft, liaise with OIT and other partners as needed to troubleshoot data feeds.
• Maintain related applications and software tools
• Provide technical training as needed, including documentation to be used for on-going reference.
• Provide recommendations for continuous improvement of data integrity between PeopleSoft, and supported applications.
• Liaise with vendor and application owners to solve technical problems efficiently as they arise.
• A Comprehensive understanding on Cloud Platforms in particular architecting applications in cloud.
• Advanced Development and administration of scripted and native UI task and report automation across multiple vendor platforms.
• Take part in all aspects of the new applications integration lifecycle, including requirements gathering, project management implementation, and then 2nd/3rd level ongoing support.
• Test new application integration deployments, and Work collaboratively with peers and cross-functional teams.
• Accustomed to working within the ITIL framework of Incident, Problem, and Change Management.
Physical Activities
Working Conditions
Additional Information
On-call availability for quickly responding to and resolving system emergencies, both during regular and off-hours.
Emergency on-call availability 24x7x365
Perform other duties as assigned.
Sitting for extended periods of time.
Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
Lifting and transporting of moderately heavy objects, such as servers, switches, computers, and peripherals.
Visa sponsorship is not available.
100% Remote Work Available for Texas Residents
Special Instructions Summary
Important Message
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE, including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
