Application Specialist

Title:  Application Specialist - Nashville Based and Traveling Float
Reports To:  Director of Managed Services
Class:  Full-Time, Salaried, Exempt with Full Benefits & 401k

Description of Duties:  The Application Specialist will provide the highest level of training for our customers and staff on systems provided and installed by South Western Communications.  

Duties include, but are not limited to:

1. Train customers (end users and administrators) on using all systems (education & healthcare) installed by SWC at the customer's location.
2. Coordinate training with customers. (Includes on-site, virtual, and digital experiences)  
3. Work closely with sales to assess customer needs and expectations for training and implementation support for systems purchased.
4. Work closely with the assigned analysts and technicians to ensure correct system operation through thorough testing.
5. Take ownership of customer issues and follow problems through to resolution, referring technical staff when necessary.
6. Ensure the customer understands how to obtain service and support post-implementation.
7. Present a positive attitude and self-assured image to the community on behalf of SWC.
8. All other duties assigned

Travel obligations include, but are not limited to:

1. Day travel to greater Nashville locations.
2. Overnight travel to Kansas, Missouri, Indiana, Illinois, Kentucky, Tennessee, and Georgia locations.

Administrative responsibilities include, but are not limited to:

1. Adhere to Application Specialist role standards and processes.
2. Documentation of types of training required and completed training sessions.
3. Documentation of support provided to customers.
4. Maintain records of projected and actual training hours to evaluate continuous improvement in the training process.  

Education/Experience:  BS or AS degree in Business Administration / Education / Nursing
Desirable Experience: Prior "Process Improvement Training" (e.g. Lean-Sigma) 
Clinical IS Experience
Clinical Informatics
Nursing
Education and Training

Skills:  

1. Detailed-oriented with creative aptitude and passion for training and customer service.
2. Strong client-facing and communication skills.
3. Advanced troubleshooting, multi-tasking skills, and time management skills.
4. Ability to effectively present and disseminate technical information to diverse groups.
5. Ability to learn in both an organized classroom environment and individually.
6. Ability to continuously learn new technologies and have a technical curiosity.
7. Comprehensive knowledge of management methods, techniques, and the Microsoft Suite of software solutions.

Physical, Mental, and Environmental Requirements:

1. Employees must stand, walk, climb, sit, and use their hands and fingers.
2. Some lifting of objects up to fifty pounds is required.
3. Reaching, grasping, and carrying activities are also required.
4. The noise level in the work environment is usually moderate.
5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.

SWC reserves the right to change any or all of this statement as required to allow the company to respond to market changes or changes in operational workflow.  Also, this statement will be changed as required by State or Federal law.  SWC is an at-will employer. 

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