Appliance Repair Technician - Residential

THE THOMAS FAMILY LEGACY

It all started near Houston Texas in 1946 with a young man named Henry Thomas who had just returned home from the war not quite sure what to do with himself. His uncle helped get him a job working in the plumbing industry and soon after, “Henry B. Thomas Plumbing Co.” was born! Some years later, Henry’s two sons, Sam and Boley, joined the family business. Eventually, Sam would take the helm, and be joined by his three sons Will, Ben, and Josh as he worked to establish the family business in Arizona where his wife Lois could be near her family who had been in the Phoenix area since 1961.

It has been over 75 years since Grandpa Henry first started in the home services industry and the Thomas Family, along with their friends and associates at “Thomas Home Services”, are still working hard every day to serve customers the way Grandpa Henry did – with Quality, Care, and Professionalism, always putting people before profits. We like to say we are “Heroes for Hire!”

Over the years we have added a number of residential service offerings that include plumbing, air conditioning and heating, electrical, APPLIANCE REPAIR, drain cleaning, water treatment, and more!

YOUR OPPORTUNITY

We are looking for great people like you to join our family and help carry on the Thomas Legacy.

We are in search of the best of the best Appliance Repair Technicians in the valley to join our family of professionals.

What You’ll Do:

• Run 5 to 8 service calls per day providing and over the top WOW customer experience every time, always striving for 100% customer satisfaction
• Diagnose and repair all types of residential appliances including washers and dryers, dishwashers, stoves, cooktops, ovens, refrigerators, and others
• Clearly communicate your diagnosis and findings to the customer sharing all options and ensuring the customer has all of the information they need to make the best decision
• Calculate and present pricing for the various options you are presenting
• Prepare estimates and invoices using our field service software
• Order required parts for jobs as necessary
• Work closely with dispatchers to close out jobs properly and complete all “paperwork” on time and accurate
• Safely operate a company vehicle observing all traffic laws
• Keep your assigned vehicle clean, organized, and well stocked
• Properly wear the company uniform maintaining a neat and clean personal appearance
• Attend company meetings weekly
• Participate in personal skills development programs
• Be professional at all times
• Achieve performance targets
• Other duties and responsibilities as assigned

What You’ll Get:

• One of the highest pay scales in the state
• Weekly pay via direct deposit
• Dispatched from home most days
• Company truck to take home
• Circle K gas card
• Company credit card for purchasing
• Heath insurance with $0 charge for office visits, $0 copay, and $0 deductible
• Option to add vision and dental
• Company provided uniforms
• Company iPad
• Paid vacations – up to three weeks!
• Paid holidays
• Paid sick time
• Company parties and events
• Ongoing training and education
• Flexible schedule
• Bonuses, spiffs, and awards
• Contests and Recognition
• Retirement plan with company matching
• Profit sharing
• Regular Personal coaching and support so you can achieve your goals
• Serious opportunity to advance your career
• And more

FREQUENTLY ASKED QUESTIONS

Do you have enough work?

Yes, we have plenty of work! More than we can handle to be sure! We are ready for you to start immediately.

Where is your office located?

Our office is in Chandler at Arizona Ave. and Guadalupe

Do you work for home warranty companies or property managers?

All of our Appliance Repair customers are "our customers". No third-party home warranty customers or property management customers.

How many trucks do you have?

We currently have a total of 20 vehicles in our fleet.

What kind of van would I be driving?

You will get a comfortable, clean, dependable vehicle to drive. We bought ten "newer" vans within the last 12 months and retired many of our older vans. Most of our 20 trucks are regular Chevy Express or Ford Econoline type cargo vans and are generally between about 5 and 10 years old.

What about truck stock? What if I need parts that are not on the truck?

All of our trucks are stocked with the essential parts and materials you will need for about 80% of your service calls. For those jobs that need something that is not on the truck you will have a company credit card to make those parts runs quick and easy.

What areas do you serve?

We service the entire Phoenix Metro area, but we focus most of our marketing in the east valley.

What are the hours?

Our offices are open from 8am to 5pm Monday through Friday. You will be expected to be to your first job / appointment by 8am and our dispatchers will always work closely with you to get home on time.

When are your tech meetings?

We meet every Wednesday morning at 7am. Technicians are dispatched from home on all other days.

What software do you use?

We use a very easy to learn and easy to operate software called dispatch.me – You’re going to love it!

How much will I be paid?

Well, without a doubt we pay more than anyone else out there but ultimately what you make is up to you – but I can tell you that a typical tech working at Thomas Home Services will see gross pay amounts between about $1500 and $2000 per week without even breaking a sweat! Above average techs will earn north of $2000 per week or more! Lazy or inept technicians with below average drive and skill will fail here. If you have basic technical knowledge and mechanical skills along with a desire to succeed you will not fail! I will not let you!

**Hint many of your other questions have been answered in the job description above**

FINAL THOUGHTS

First of all, it's super chill here. No high-pressure sales. Just good old fashioned, "do-what's-best-for-the-customer" customer service. Even the interview is low stress.

If You are looking for a company where you can have a meaningful impact and be valued, Thomas Home Services is the place for you!When you join the Thomas Team, you will immediately notice that things are different here. We genuinely understand that it is you, the technician, along with the rest of the team that make this all possible. It is you, who goes out and saves the day for our customers and gets the job done. It is you who ultimately keeps the lights on and ensures that Thomas Home Services will be here tomorrow and into the future to continue to serve the community!

The individuals that make up the Thomas Team are without a doubt the most important people in our world as far as we are concerned. Yes, the customers are important too, and we work very hard to ensure they have a WOW experience at every interaction, but even our valued customers will never overshadow the importance of our technicians!

NEXT STEPS

One – Check out our careers page at www.ThomasHomeServices.com/careers to learn more about us and submit a resume either through indeed or on our website.

Two – Get on a phone call with me for a pre interview chat to see if this might be a good match

Three – We will set up an in-person interview to get to know each other a little better, introduce you to our team and answer all of your questions.

Four – If it is a good fit for everyone, we will present an official offer for you to join our team and set a start date!

We are looking forward to having you join our team and we can’t wait to meet you!

Job Type: Full-time

Pay: $1,500.00 - $2,000.00 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• Choose your own hours

Supplemental pay types:

• Bonus opportunities

Experience:

• Appliance repair: 3 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person