Job Description
Job responsibilities:
- Drive to multiple customer’s homes daily to diagnose and repair a variety of home appliances with high levels of quality and efficiency; appliances may include refrigerators, washers, dryers, dishwashers, and microwaves
- Deliver an excellent customer experience that exceeds expectations consistently
- Provide customers with value-added solutions that help make their homes more clean, comfortable & protected
- Keep company truck well-maintained & organized, and help manage parts efficiently
- Performs other duties as assigned
- High school diploma or general education degree
- Mechanical knowledge and aptitude, including the use of testing & repair tools
- Experience repairing and diagnosing a variety of home appliances preferred
- Can follow directions and processes for quality workmanship
- Can use a smartphone, including use for part ordering
- Successfully pass a background & drug screen
- Valid driver’s license for the state(s) in which you work
- Ability to travel up to 100%
- Ability to work variable and flexible hours, including required overtime
- Benefits – Comprehensive set of medical, dental, and vision benefits with an additional employer-paid health care subsidy for any dependent tier medical plan enrollment under the Transform Health and Welfare Plan. Specifically, each eligible employee may receive up to $4,000 annually towards the cost of your dependent tier health coverage each year, prorated throughout the plan year.
- 401k match – Opportunity to contribute to a 401k plan, with an employer match calculated on your before-tax contributions, 100% on the first 3% of salary
- More ways to earn –Technicians have the opportunity to earn additional performance bonuses & sales incentives throughout the year. Top techs averaging up to $6/hr in commission pay!
- Year-round work – With Sears large scale and wide product range, Sears cross-trains techs and keeps them busy year-round
- Expert training – Best in-class training program. Tens of thousands of repair techs have been trained by Sears Technical Institute in the past 60 years.
- Peer mentoring – Onboarding buddy and mentor technicians to help you grow your skills.
- Career advancement – Many ways to advance and cross-train to keep growing your career. Our average tenure is >12 years!
- Tools Provided – Sears provides company vehicle, uniforms, specialty tools, mobile phone & industry-leading app that eliminates paperwork and provides technical support.