Apple Support Technician

Job Description:

Experienced with Apple Products/iOS

We are seeking a dedicated and customer-oriented Help Desk Support Specialist to join our team in Sacramento. The ideal candidate will possess a solid understanding of IT Infrastructure Library (ITIL) practices, exceptional Mac debugging skills, and a foundational knowledge of networking principles. A CCNA certification is highly desirable. Apple Certified support professionals will have an advantage.

Key Responsibilities:

1. ITIL Implementation: Ensure compliance with ITIL standards in incident, problem, and change management processes.

2. Mac Support: Troubleshoot and resolve issues related to Mac OS, applications, and hardware. Provide guidance and support to corporate -users for Mac systems.

3. Basic Networking: Address basic networking issues including connectivity, configurations, and minor setup tasks.

4. Customer Service: Deliver high-quality customer service, addressing user needs and queries in a timely and professional manner.

Qualifications:

- Proven experience in a help desk or technical support role.

- Strong knowledge of ITIL frameworks; ITIL certification preferred.

- Proficient in troubleshooting Mac OS.

- Basic understanding of networking concepts; CCNA certification is a plus.

- Excellent problem-solving and communication skills.

- Ability to work in a fast-paced environment and manage multiple tasks simultaneously

- Apple Certified support professionals will have an advantage.