Job Description
- Identifying new process opportunities and accurately analyzing and estimating new processes, quickly assessing feasibility.
- Analyzing, understanding, and documenting the business processes in detail where required.
- Designing process automation solutions in accordance with standard design principles and conventions.
- Configuring new processes and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.
- Creating and maintaining solution documentation.
- Supporting existing processes and implementing change requirements as part of a structured change control process.
- Problem-solving issues that arise in the day-to-day running of processes and providing timely responses and solutions as required.
- Following Agile methodology for solution delivery.
- Working and coordinating with all team members to address customer requests.
- Excellent knowledge of system implementations along with a basic understanding of key concepts related to the Software Development Life Cycle
- Knowledge and ability to create technical solutions for process automation
- Strong problem-solving and troubleshooting skills
- Understanding of Agile methodologies including Scrum
- Experience in root cause analysis skills
- Ability to apply analytical thinking to develop and test scripts for technical solutions
- Ability to plan/manage/prioritize work to meet objectives of multiple or competing priorities/projects
- Ability to communicate effectively to all levels of users and leadership
Technical Skills:
- Appian development or another BPM/intelligent automation technology (preferred)
- Software development (.NET, Java, Visual Basic, C#, etc.) (preferred)
- Familiarity with HTML/CSS, JavaScript, and UI/UX design (preferred)
- Agile methodologies including Scrum (preferred)
Education and/or Experience:
- Business or technology-related bachelor's degree
- Software development (.NET, Java, Visual Basic, C#, etc.) (preferred)
- Experience with Agile methodologies (preferred)
- Process design and process improvement experience (preferred)