Appeals Specialist

The Human Services Program Integrity Division is recruiting for Appeals Specialistswho represent the County and process State hearing requests and complaints received from applicants/recipients of various public assistance programs, and act as the hearing officer for hearings involving the General Relief Program and as the investigator for alleged Civil Rights violations. Duties include reviewing, investigating, and evaluating case actions in order to determine appropriate action. Appeals Specialists prepare hearing arguments, represent the County during the hearing process, and conduct follow-ups to ensure hearing decisions are implemented.
For a more detailed description of job duties, refer to the Appeals Specialist job description.

Travel: Incumbents may be required to travel throughout the State. A valid California Class C driver license and proof of automobile liability insurance must be produced and maintained for the individual providing the transportation.

Education: Thirty (30) semester (45 quarter) units of completed college coursework in English, education, business/public administration, or behavioral/social science. Completion of the Management Leadership Academy (MLA) program in San Bernardino County will be accepted toward the required coursework on the basis of 4 quarter units maximum of credit per MLA track completed. A list of completed college coursework must be submitted with the application if the candidate does not possess a Bachelor's degree or higher in one of the qualifying fields of study listed above.
-AND-
Experience: Two (2) years of full-time journey-level technical or professional experience in a welfare/public assistance program which MUST include at least one (1) year of experience reviewing/determining eligibility for CalWORKs, CalFresh or Medi-Cal programs. All experience must be within the last five (5) years and attained in a California Department of Social Services.
Note: Eligibility Worker I/Trainee experience is not considered qualifying and must be clearly separated on the application from time spent as a journey-level Eligibility Worker, i.e., equivalent to an Eligibility Worker II or higher in San Bernardino County.

The ideal candidate will have the ability to successfully meet a changing workload, possess exceptional communication skills, be highly motivated, proficient in Microsoft Word and CalSAWS, and have excellent customer service skills.

A written exam will be administered and may consist of an evaluation of knowledge and skills in the following areas:

Please complete and submit the online employment application and supplemental questionnaire by 5:00pm, Friday, March 15, 2024. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application.

If you require technical assistance, please click HERE to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.

Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. Click here for information and instructions to request Veteran's Preference points.
Please click HERE for important Applicant Information and the County Employment Process.