App Support Analyst I

Space Coast Credit Union (SCCU), the 3rd largest credit union in Florida, is looking for two App Support Analyststo join our ONESCCU team at our Melbourne Headquarters location! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

One App Support Analyst I position will require experience with Meridianlink and the other will require experience with Encompass.

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Hybrid Work Options - Work from home up to 3 days a week.
• Flexible Schedule options!
• Medical, Dental, & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

App Support Analyst I Compensation Range

• $25.79 - $27.47

App Support Analyst I, Duties & Responsibilities

• Provides an escalation point of contact for Loan Processing staff assisting users experiencing non-routine or complex computer-related problems involving a large variety of applications software. Handles unresolved trouble calls from other support personnel.
• Serves as a technical liaison between the Information Technology and Loan Processing, vendors or outside agencies to investigate and resolve problems on assigned systems (Meridianlink or Encompass).
• Effectively assists end users with questions and problems on assigned systems to enable users to obtain accurate and complete information and understand how to use the system (Meridianlink or Encompass). May assist in building reports or workflow as needed.
• Analyzes and evaluates incident reports and makes recommendations to reduce recurrence of problems. Consults with developers or software vendors to explain software errors or recommend changes.
• Confers with staff, users, vendors, and department managers to determine requirements for new or modified applications. Tests new applications for usability and proper function.
• Revises, analyzes, and modifies existing applications in order to fulfill business needs. This may require some coding and/or the scripting and automation of application tasks.
• Supports the administration of business applications. Provides assistance in determining requirements for and implementing new systems and changes or upgrades to existing systems (Meridianlink or Encompass).
• Consistently meets assigned project deadlines and goals while ensuring systems support expectations are maintained.
• Ensures the availability of user-friendly, current documentation on the use of SCCU software applications in order to minimize the recurrence of user-created difficulties. May create documentation as needed.
• Provides after-hours on-call support for critical production systems as needed.
• Periodically works evenings/weekends while implementing or repairing hardware or software so as not to impact the daily production systems.

App Support Analyst I Qualifications

• 1-3 years of computing and application support; or a combination of applicable experience, education, and training required.
• Associate's degree, technology-related course of study and/or the equivalent specialized training in a recognized technical program or vocational school required. Microsoft certifications are preferred. 

App Support Analyst I  Hours

Standard hours and the possibility of weekend/ On call support.