AOG Operations Agent - Remote

Job Summary
Responsible for end to end AOG/Emergency shipments operations with aim to find and deliver the fastest and most efficient
shipping plans in accordance with customer requirements. Propose alternative, innovative solutions regarding airlines, routing,
transit time and pricing, including exceptional services; counter to counter, hand carries, etc. Liaise between customers,
their suppliers and cross-functional internal teams to ensure the timely and successful delivery of our proposed solutions.
Essential Duties and Responsibilities include, but not limited to:
Ensure complete and proper handling of our expedited solutions from pick up to final destination, according to
objectives and transit times
Responsible for timely communications, conflict resolution, and compliance .
Ensure information flow between all parties; all received communications are acknowledged and updated periodically
according to customer requirements, always within same day of receipt
Plan and direct flow of air traffic moving to and from overseas destinations; including dangerous goods, oversized
cargo, customs clearance, etc. as necessary.
Negotiates with domestic suppliers, as intermediary for foreign customers, to resolve problems and arrive at mutual
agreements.
Create and complete operational files for each shipment on the ONE TMS systems to include billing .
Ship freight, prepare documentation, assess charges, and collect fees for shipments .
Examine shipping documents, including invoices, shipping manifests, bills of lading for conformity to tariff and
regulatory compliance.
Organize oneself to handle the volume of activity .
Report all serious difficulties and potential service failures to AOG operations supervisor, or other escalation point.
Identify opportunities to add value to the services provided, as well as, continuous improvement.
Build and maintain strong, long-lasting relationships with local offices, networks and vendors .
Requirements

• Flexibility for various 24/7 shifts and on call hours.

• Demonstrate ability to communicate, present and influence credibly and effectively at all levels of the organization

• Proven ability to manage multiple projects at a time while paying strict attention to details

• Excellent listening, negotiation, and decision making skills
• Excellent verbal and written communications skills
• Handle stressful situations and deadline pressures well

100% Remote but must be able to work in the United States.
Benefits
Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability.
• Discretionary bonus
• Paid time off / Holidays
• Career advancement

Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Job Type: Full-time