Annuity Call Center Rep

Job Description
At AuguStar Retirement, a member of the Constellation Insurance family of companies, we are dedicated to building a diverse, inclusive and equitable workplace.
If you are excited about this role but your previous experience and education doesn't align perfectly with every qualification of the job description, we encourage you to apply. You may be the right candidate for this or other roles within the organization.
We are looking for local candidates within driving distance to the Home Office in Cincinnati, Ohio. This position will require onsite training. Once training has been successfully completed, you will have the option to move a hybrid schedule.
What you will be doing
This position is a significant role within the Annuity business unit and has a direct impact on reinforcing the positive reputation of our organization. The ideal candidate will have prior insurance industry and/or financial services experience, a passion for providing an excellent customer experience for our broker/dealer partners and contract owners, and the drive to continually grow and develop.
If the candidate does not already possess a FINRA Series 6 or 7 license, successfully passing the FINRA SIE exam is required within the first 6 months of employment, and fully obtaining the FINRA Series 6 license is required within the first year from hire.
Responsibilities may include, but are not limited to, the following:

• Serving as the primary point of contact for providing reactive annuity product support for clients and financial professionals via phone and email communication
• Providing comprehensive education and customer service on our full portfolio of annuity products and riders
• Taking and processing trade requests as well as taking other buy/sell orders in a timely and accurate manner
• Professionally communicating with a large array of internal departments within Ohio National in order to assist our external customers

What benefits you will see

• Competitive compensation
• Medical, dental and vision insurance effective your first day
• Company paid life insurance
• 401(k) with company match
• 100% paid parental leave
• Adoption and surrogacy benefits
• Tuition reimbursement
• Flexible time off

Why we are different

• No cold calling, sales or outbound auto-dialer calling
• We promote a diverse and inclusive workplace that respects the cultures, life experiences and traditions of our associates and the community
• You receive time away from the office including vacation, holidays and community service to rest and recharge
• Associate resource groups provide opportunities to help you reach personal and professional goals
• A wide variety of associate services and programs including corporate discounts and recognition programs
• We offer a whole person approach to your health and well-being including financial resources and an Employee Assistance Program
• Learn more about our associate benefits and perks focused on you

Requirements
What you need to be successful

• Individuals with FINRA Series 6 or 7 license preferred
• Previous experience in the life insurance industry, specifically with annuities, is highly desired
• A bachelor's degree or equivalent customer service/contact center experience
• Professional and polite telephone personality with excellent verbal and written communication skills
• Strong aptitude for learning
• Excellent problem solving skills as well as high attention to detail
• Strong organization and analytical skills with the ability to multitask
• High degree of competency with basic computer applications such as Microsoft Office
• The ability to effectively and efficiently navigate through multiple programs/systems/screens while on a phone call

What your work environment will look like

• Monday-Friday 8:20 a.m. -- 5:05 p.m.
• An inclusive work environment in which any group feels welcome, respected, supported, valued to fully participate at work
• Associate well-being programs to balance your life in ways that suit you best
• Engagement opportunities on-site and virtually to connect with your co-workers
• Dress for your day work attire

Compensation Statement
Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related reasons. Roles may also be eligible for additional compensation, including annual incentive programs.