Annual Wellness Visit Specialist - Population Health - Full Time - Days (Remote)

Position Purpose:

The Population HealthAnnual Wellness Visit Specialist works as an integral part of an interdisciplinary team to conduct, coordinate, and complete the non-provider portions of preventive wellness services such as Medicare’s Annual Wellness Visits. Adheres to MercyOne's performance expectations and performs all defined services and other related duties in accordance with the mission, vision, and values of MercyOne.

What you will Do:

• Utilizes standardized tools and scripting to conduct the non-provider components of AWVs with identified patients.

• Conducts patient assessments, such as depression screenings, in support of AWVs.

• Conducts the non-provider portion of Advance Care Planning services either as a part of an AWV or independently.

• Assists in coordination of appropriate follow-up health care services and follows through to ensure completion.

• Practices motivational interviewing to support health behavior change and in completing recommended health care services.

• Answers patient questions regarding appointments and/or testing. Addresses potential barriers to care and collaborates with Provider to answer patient questions and concerns that fall outside of scope.

• Identifies and refers high risk patients to the PHSO ambulatory care management team for care coordination services.

• Accepts referrals from care management team members to coordinate AWVs.

• Documents all patient interactions in the patient’s health record and care management documentation system immediately after the call or meeting is completed. The maximum allowable time from interaction to documentation is one business day.

• Supports and participates in PHSO quality improvement activities at the direction of the quality manager.

Hours/Schedule:

1.0 FTE; 80 hour per pay period; typical hours are 8:00am-4:30pm; no weekend or holidays.

Minimum Qualifications:

• Must reside within a 2-hour distance from a MercyOne facility.

• Graduate of an accredited nursing program or an accredited Medical Assistant program.

• Minimum of 3 years health care experience. Varied clinical experience preferred.

• Iowa state licensure as a Licensed Practical Nurse (LPN) or Certified Medical Assistant (CMA). Basic Life Support required (BLS).

• Ability to deal with confidential and sensitive information, requiring ongoing discretion and management of secure information.

• Strong communication (verbal/written) and organizational skills and ability to interact effectively with providers, clinic staff, and care management team members across the care continuum.

• Demonstrated capacity to problem solve and prioritize in complex situations.

• Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

• Basic Excel and Word skills.

• Ability to understand and apply guidelines, policies and procedures.

• Obtain Certificate of Competency in Population Health Care Management within 12 months of hire.

• Proof of completion of Mandatory Reporter within three months of hire.

Position Highlights and Benefits

We care about your well-being, both physical and mental, which is why our benefit package includes:

• Wellness programs

• Personalized health, dental, and vision insurance plans

• Paid time off

• Long- and short-term leave

• Retirement planning

• Life insurance coverage

Ministry/Facility Information:

MercyOne Northeast Iowa provides expert health care to eight counties. MercyOne Northeast Iowa provides excellent, personalized care close to home to the communities in the Cedar Valley. With 491 licensed beds between the three medical centers, each providing 24-hour emergency lifesaving care, MercyOne is there for you in critical moments:

• MercyOne Waterloo Medical Center, an Area Level III Trauma Center and an accredited chest pain center

• MercyOne Cedar Falls Medical Center, Community Level IV Trauma Designation

• MercyOne Oelwein Medical Center, Community Level IV Trauma Designation

With more than 2,500 colleagues, MercyOne is one of the largest employers in Northeast Iowa.

MercyOne Medical Group – Northeast Iowa is made up of more than 30 primary care, pediatric, internal medicine and specialty clinics located throughout Black Hawk, Bremer, Buchanan, Benton, Butler, Fayette and Tama counties.

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.