Analytics Trainer & Doc Specialist

Position Purpose

The Analytics Trainer and Documentation Specialist will plan and operationalize training and awareness programs for the analytic products (e.g., Reports, Dashboards, Algorithms, Statistical Models, etc.) developed by Renown Health’s Enterprise Data Analytics (EDA) division. In addition, this role will collaborate with data engineers, data analysts, and data scientists to develop documentation about analytic products and reports for audiences outside of EDA’s division. The Analytics Trainer will coordinate and work closely with Renown health’s Organizational development team.

Nature and Scope

The Analytics Trainer and Documentation Specialist will be heavily customer facing and this role is designed as a hybrid in-office / remote position. The successful candidate must be able to interact effectively with all levels of the organization via written and direct communication.

Primary Responsibilities:

• Plan, design and develop Instructor-led and Web-based training courses, including course materials, instructor guides, reference guides and related policies if new materials.

• Deliver Instructor-led training courses in person and virtually.

• Respond to training related inquiries generated by staff calls or emails.

• Develops supporting knowledge articles, job aids, and manuals.

• Develop documentation that guides Renown Health’s personnel in identifying, locating, and using the organization’s data or analytic products.

• Works with EDA product development teams to suggest improvements to Renown Health’s self-service reporting infrastructure (Epic EHR Cogito Reporting and Power BI Dashboards).

• Manage and update the Analytics Catalogue within the Epic EHR system.

• Reconcile key stakeholder feedback regarding analytic products and reports and summarize feedback to EDA division.

• Coordinate with the IT department regarding general Epic training and help determine the best engagement strategies to train Renown Health’s workforce.

• Create documentation that supports Renown Health’s data and analytic governance programs.

Incumbent Must Possess:

• A familiarity with the basics of healthcare organizations and the healthcare ecosystem.

• Excellent verbal and written communication. An applicant may be asked to provide examples of written work to demonstrate technical writing proficiency.

• Exceptional time management and organizational skills, including the ability to prioritize and multi-task.

• Ability to understand the motivations and incentives of healthcare stakeholders, such that the person can help the business to implement the insights learned in the data.

• Ability to examine and synthesize complex content.

• Strong technical writing skills to create training materials and presentations.

• Familiarity and knowledge of instructional tools and delivery methods.

• Ability to ‘meet the customer where they are,’ address concerns at a level in which they are comfortable.

• Experience delivering virtual training classes.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications
Requirements - Required and/or Preferred

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. A bachelor’s degree or higher.

Experience:

Requires a minimum of three (3) years working in the healthcare industry. Requires least two (2) years’ experience teaching adults in a virtual or in-person environment. Analytic and reporting experience is preferred, but not required.

License(s):

Ability to obtain and maintain a valid State of Nevada driver's license and ability to pass Renown Health's Department of Motor Vehicle Report criteria.

Certification(s):

Ability to obtain Epic System’s Cogito Fundamentals Certificate and Epic System’s Cogito Project Manager Certificate is required within 12 months of hire. Must stay current on new version certification as applicable. Must stay current on new version certification as applicable.

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, and Word and can use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Ability to learn Microsoft Power BI and Epic Cogito Fundamentals.