Analyst - Order Management

About the Department 

At Novo Nordisk, our Finance and Operations team is the engine that elevates holistic commercialization of our products. The Finance and Operations team works closely with the business across the organization to guide enterprise wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. We regulate accounting, uphold workplace safety, manage our supply chain and sampling, support technology, provide commercial operations, insights & analytics, maintain our facilities and assure the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent. And we reward hard work and dedication with the opportunity for continuous learning and personal development. Are you ready to realize your potential?

The Position

The Analyst - Order Management is an important member of the Supply Chain team focusing on high-level customer service.  This Analyst will create and maintain internal and external customer relationships, understand products and operations, record and research customer inquiries, assemble information and follow each inquiry through to final resolution with the customer.
 

Relationships

Reports to Senior Manager, Order Management. Works directly with Novo Nordisk direct purchasing customers and 3rd party returns processor. In addition, works closely with Sample Operations, 3rd Party Logistics Provider, Transportation Carriers, Accounts Receivable, Master Data and ,Institutional Contracts.

Essential Functions

• Order Management:
  • Respond to internal and external customer questions, requests and needs accurately and in a timely manner
  • Process customer orders received both Electonic Data Interchange (EDI) and email
  • Investigate inquiries that cannot be resolved at the initial point of contact and follow through until resolution
  • Ensure daily transactions process successfully to invoicing to prevent delay/impact to daily sales figures
  • Conduct research with warehouse on customer reported shipment discrepancies
  • Assist customers with questions regarding returns and credits
  • Track and complete Return to Sender transactions
  • Record activity in online transaction reporting tool
  • Receive and send oral and written business correspondence
  • Collect required information and report on Sales Representative Sample Shipment Exceptions
• Order to Cash Operations:
  • Coordinate activities for the creation of new direct customers with Master Data Management and related departments
  • Process Home Office Product Requests and maintain log for audit purposes
  • Collect and validate data for Summer Camp Product Requests, following through to order shipments with status reporting to stakeholders
  • Coordinate activities or correspondence with Quality Assurance as needed
• Controls:
  • Complete Sarbanes Oxley key controls

Qualifications

• A Bachelor's degree preferred; relevant experience may be substituted for degree, when appropriate and dependent on the requirements of the position
• A minimum of 2 years relevant experience required; some experience in area of specialty preferred
• Customer Service experience preferred. Pharmaceutical industry experience strongly preferred
• Knowledge of SAP Sales and Distribution preferred
• MS Office skills required with an advanced understanding of Excel
• Excellent written and verbal communication and interpersonal skills required
• Extensive inter and intra-departmental contact is required Must be able to work independently in resolving day to day issues with the ability to prioritize request
• Strong attention to detail and commitment to quality
• Requires sound judgment, adaptability and accountability
• Excellent organizational and time management skills
• Relationship building capacity, internal and external contacts
• Solid communications and critical thinking skills
• Works well under pressure, with initiative to solve new issues

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.