Analyst, Knowledge Management Communication

About ArchWell Health:
At ArchWell Health, we’re creating a community of caring designed to help our members stay healthy and engaged. By focusing on a strong provider-patient relationship, routine wellness, and staying active, our members enjoy a higher level of care and better quality of life after the age of 60. Everything we do is for seniors. We believe seniors should be heard, listened to, and given ample time by their physicians to live well later in life.
Our value-based care model is designed to prevent illnesses while keeping members healthy and happy in every aspect of their life. We deliver best-in-class primary care at comfortable, accessible neighborhood centers where older adults can feel at home and become part of a vibrant, wellness-focused community. We’re passionate about caring for older adults and united by the belief that caring has the power to change everything for our members.
Job Summary:
We are looking for a motivated and experienced Knowledge Management Communication Analyst to join our dynamic Learning and Development team at ArchWell Health. As a Knowledge Management Communication Analyst, you will be instrumental in developing and implementing strategies to effectively manage knowledge resources and facilitate communication within our organization.
Duties/Responsibilities:

• Develop and maintain a comprehensive Knowledge Management system to capture, organize, and disseminate critical information across the organization.
• Collaborate with stakeholders to identify knowledge gaps, develop content strategies, and enhance communication channels to improve knowledge sharing.
• Design and implement communication initiatives, including newsletters, intranet updates, and knowledge-sharing platforms, to engage colleagues and promote a culture of continuous learning.
• Create and curate content for internal communication channels, ensuring information is accurate, relevant, and accessible to all colleagues.
• Conduct regular audits of knowledge repositories to ensure information currency, accuracy, and usability.
• Facilitate training sessions and workshops on Knowledge Management best practices and communication strategies for colleagues.
• Analyze data and feedback to measure the effectiveness of Knowledge Management initiatives and communication campaigns.
• Collaborate with cross-functional teams to integrate Knowledge Management principles into organizational processes and workflows.
• Stay abreast of industry trends in Knowledge Management, communication technologies, and best practices to drive continuous improvement.

Required Skills/Abilities:

• Strong knowledge of Knowledge Management principles, information architecture, and communication strategies.
• Proficiency in content management systems, collaboration tools, and communication platforms.
• Strong analytical skills to assess information needs, identify gaps, and measure the impact of Knowledge Management initiatives.
• Ability to collaborate effectively with diverse teams and stakeholders to drive knowledge sharing and communication efforts.
• Detail-oriented with a focus on accuracy and quality in Knowledge Management practices.
• Excellent writing and editing skills, with the ability to craft clear, engaging, and informative content.

Education and Experience:

• Bachelor's or master’s degree in Knowledge Management, Communications, or a related field.
• Minimum of 5 years of experience in Knowledge Management, communications, or a related field.
• Demonstrated ability to work independently, prioritize tasks, and meet deadlines in a dynamic environment.
• Experience in developing and implementing communication plans, strategies, and campaigns.
• Knowledge of healthcare industry practices and regulations is a plus.
• Embodies and serves as a role model of ArchWell Health’s Values:
• Be compassionate
• Strive for excellence
• Earn trust
• Show respect
• Stay resilient
• Always do the right thing

ArchWell Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification.