Analyst, Business Insights

ABOUT US:

HearUSA is a leader in hearing healthcare. We are on a mission to make hearing care simpler and more accessible than ever before, setting a new standard in modern hearing care. We are taking a stand and reducing the stigma around hearing loss.

We draw on the expertise and hearing care services of more than 360 hearing centers across the U.S. Our hearing center teams change lives by giving clients easy access to advanced hearing technology and outstanding care. HearUSA is part WSAudiology group, the leader in hearing solutions. Every day our 12,000 colleagues in 130 markets help millions of people regain and benefit from the miracle of hearing.

 ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Defines and leads implementation and management of standards, processes, tools, data architecture and frameworks that enable governance of the function and its output in accordance with software development lifecycle methodologies and best practices
  
• Defines and leads implementation and administration of knowledge management, including the collection, organization and maintenance of documentation on project requirements, data dictionaries, process flows and performance standards.
• Defines and leads implementation and administration of performance monitoring, including establishment, reporting and analysis of key performance indicators, and development of mitigation strategies for KPI’s at risk.
• Supports strategic initiatives and continuous improvement projects that improve and expand the function’s capabilities and ensure alignment with industry trends and best practices.
• Serves as a cross-functional subject matter representative (globally and locally) for reporting and analytics, cultivating creative and innovative analytical solutions to business needs, performing root cause analysis, making recommendations, assessing tradeoffs, fostering collaboration, and ensuring alignment with broader organizational objectives and priorities.
• Serves as a mentor for team members, providing guidance and training on analytical techniques and best practices, and selection and use of data sources, platforms and tools.
• Performs specialized and complex analytics and data science tasks when expert knowledge, advanced skillset and extensive experience are required.

REQUIREMENTS:

• The Analyst – Business Insights (Analytics, Insights and Reporting) is responsible for leading the overall performance and lifecycle management of the central reporting and analytics function. The Senior Manager will provide oversight of highly specialized and complex analytics, data engineering and data science activities, and will collaborate cross-functionally on strategic initiatives and continuous improvement projects.
• The role will work closely with senior leadership to provide insights and recommendations based on business and industry trends. This is a highly cross-functional role which will support all aspects of the retail business including but not limited to Marketing, Finance, IT, HR, Operations and Category Management. Healthcare retail experience preferred. 
• Exceptional analytics and technical data query skills with experience creating and/or supporting complex models. 
• High proficiency in Microsoft Excel, Powerpoint and Power BI.
• Demonstrated ability to lead initiatives that require collaboration across multiple functional areas.
• Strong story telling skills; ability to distill complex information synthesized into concise and impactful messages and communications.
• 5 years of experience in retail, preferably in a health care field (optical, dental, hearing)
• Bachelor’s Degree in an analytical/technical field or equivalent work experience

LIFESTYLE & BENEFITS:

• Comprehensive Benefits Package
• Paid Holidays & PTO Policy
• 401k Matching Program
• Tuition Reimbursement
• Employee, Family & Friends Hearing Aid Discount Program
• Relocation Assistance
• Service Days & Diversity, Equity & Inclusion Initiatives

The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.