Analyst, Ap

Analyst, AP Position Description Job Summary What's the job? Position requires working 2 days in the Malvern, PA office per week. This position supports shared services activities for internal customers of the Shared Service Center ("SSC") as governed by the customer Master Service Agreement ("MSA") and Statement of Work ("SOW"). This role will serve as the primary accounts payable contact for several business units who are internal customers of the SSC and will engage with Business Units to drive continuous improvement, adoption of processes and standards in alignment with corporate policies. Provide guidance and expertise to SG team supporting the Service Provider in matters related to issues with documents that do not meet requirements and are returned due to policy non-compliance and actions to be taken on documents. Recommend changes to methods or procedures to meet operational needs, improve accuracy and further streamline processes. Ensure SG team is responding to queries from Provider related to mismatched invoices in a timely manner. Provide guidance to SG team and Provider as needed to resolve issues. Work with business units on formalized procedures establishing tolerance levels and the employees authorized to approve any variances outside of the tolerance levels. Ensure Service Provider has up-to-date information and is following established tolerances. Work with the business and other SG teams to resolve escalated vendor inquiries and issues related to Level 2 items - invoice quality, quantity, price, variance, etc. Actively leverage Service Provider exception escalation and communication matrix. Make recommendations for changes as needed. Perform periodic review of the invoice mismatch tracking done by Service Provider to ensure open items are brought to resolution timely. Provide guidance and expertise where needed for escalation of open items to appropriate SG personnel to resolve invoice issues. If issue is identified as a system issue, escalate to Solution Owner. Provide inputs and recommendations for process and technology issue resolution. Work with the Service Provider and SG teams to ensure all workflow applications are operational and there are no issues that will negatively impact the timely processing of disbursements. Work with appropriate teams in the identification of process issues and expeditious resolution thereof. Proactively communicate to BU customers of risks implicit to timely payment to vendors. Ensure the Service Provider effectively manages customer service inquiry portals driving timely problem resolution in accordance with MSA/SOW. Support BU GRIR clearing initiatives. Periodic review of key vendors' scorecard to determine where roadblocks are occurring. Work with Service Provider when issues are related to invoice processing and accuracy. Work with business on resolving delays in processing invoices timely. Work with vendors on invoice quality and submission. Facilitate user acceptance testing of system changes to workflow and customer service applications. Assist Manager with coordinating SSC actions on a monthly basis including participating in or leading monthly accounts payable meetings with BU FD and Procurement Directors providing performance summary including KPI's, key vendor issues, vendor problem resolution status, control matters and forward planning matters. Work with Manager to ensure SOW commitments of timeliness, cost, quality, consistency, and reliability of information are delivered as agreed to in the SOW. Assist with managing and resolving any strategic service issues between SSC Required Qualifications What do you bring? BS Business Administration and/or Accounting, or relative experience required. Minimum of 3-5 years of accounts payable, general accounting and/or relevant experience in a mid-size to large company. Prior experience servicing internal customers in a shared service organization is a plus. Experience with integrated ERP and financial reporting systems. SAP and QAD a plus. Experience with GRIR or unvouchered liability reconciliation processes Experience with large data sets and applications including analysis thereof Exposure to internal controls Ability to operate within established accounting, reporting and statutory guidelines. Experience with Microsoft Office tools. Experience in working with outsourced team members across company, geography, time zone and culture is a plus. Ability to make critical decisions while operating with considerable autonomy. Proactively anticipate future events and respond independently to difficult situations. Responsive to opportunities and problems, acts in a pertinent and decisive way and takes calculated risk. The capacity to anticipate, evaluate, communicate and follow the implementation of change. Focus efforts and attention on understanding and meeting customer needs, while participating in the Company's quality standards. Ability to provide clear and concise verbal or written communications to all levels of management and team members, in a clear, open, and transparent way, which implies the capacity to listen to others in an appropriate and constructive dialogue. Work with the Internal Customers, SSC team, and other Saint-Gobain staff in mutual support, with an objective of collective efficiency where priority is given to common and not personal objectives. Experience working in a multicultural environment desirable, sensitive to different cultures and environments. Build productive business relationships, applying interpersonal and influencing skills. Requires understanding and collaborating with team members through applying technical knowledge or rational arguments with the intent of causing action or acceptance by others. Additional Description What are our perks? We provide unique options to fit your unique lives! Our Total Rewards Program is customizable to accommodate your needs. Ourmenu of flexible options (https://bit.ly/2RZtfYI) includes, but is not limited to: Excellent healthcare options: Medical, vision, prescription & dental Family Focus & Balance: Parental leave, paid time-off and Employee Assistance Program Financial Security: Competitive 401(k), Company-funded Retirement Accumulation Plan and Employee Stock Purchase Program (PEG) Tuition Reimbursement: Continuing education for every season of your career Pet Insurance options: Insurance plan & prescription discount program for your furry friends Employee Recognition Programs PerkSpot: Our exclusive one-stop online discount marketplace LiveWell: Rewarding you for living a healthy lifestyle Company Summary Why work for us? At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our productsmake the world a more beautiful, safer, and sustainable home (http://bit.ly/purpose-sgna) . Legal Statement Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. Analyst, AP Location: Malvern, Pennsylvania Posting Date: 01/17/2024 Job Code: USA07766 See yourself here (https://maps.google.com/?q=United+States MALVERN Pennsylvania)