AddressPosition Purpose:
The Analyst, Advertiser Success role welcomes new self-service advertisers into the Retail Media+ platform ecosystem; The key goal of the position is manage relationships with self-service advertisers, including training and ongoing strategic advice; Additionally, this role will work across the Platform Solutions and Ad Ops teams to ensure that each of our platforms is optimized for ease of onboarding and provides an excellent customer service experience to our suppliers; Using discretion and independent judgment to make recommendations to suppliers on how best to maximize their investment in retail media at Home Depot
Key Responsibilities:
- 15% Collaboration - Actively contribute to team meetings and collaborate with various stakeholders on shared goals. Includes providing platform training to cross-functional groups.
- 70% Managing Supplier Relationship - Manage supplier relationship in Retail Media+ platform, including onboarding suppliers into the system, identifying strategic opportunities aligned with business goals, making recommendations to suppliers, and problem-solving. Includes building, implementing, and routinely evaluating processes and platforms in partnership with cross-functional teams.
- 15% Platform Troubleshooting - Identify technological, operational, or other challenges with various platforms and recommend creative solutions aligned with business goals.
Direct Manager/Direct Reports:
- This Position typically reports to Manager, Sales Support
- This Position has 0 Direct Reports
Travel Requirements:
- No travel required.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- Working knowledge of Microsoft Office Suite
- Ability to draw accurate conclusions from financial documentation
- Demonstrated project management skills
- Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Experience in Digital Media with experience in retail, e-commerce and on-site advertising products preferred
- Previous experience working with large established digital properties and platforms (Facebook, YouTube, etc.) and experience with newer or niche properties a major plus
- Agency or brand marketing experience
- Account Management Experience
- Previous experience with retail websites, ecommerce and analytics
- Marketing/ad tech experience is highly desirable
- Solid understanding of technical pieces of digital marketing such as website analytics, audiences, data feeds, tracking codes, etc. Proven record of having worked with major consumer brands and knowing how to support
- Exhibits Professionalism in dealing with professional
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 1
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Action Oriented
- Collaborates
- Manages Complexity
- Communicates Effectively
- Customer Focus
- Drives Results
- Manages Conflict
