POSITION SUMMARY: As a part-time Brand Ambassador, you bring our brand to life every day! Your goal is to provide everyone who comes into the store with an amazing experience, making AEO the happiest place to shop. You will create genuine connections, helping customers find their own unique look. You are the voice and face of our Company to our guests. You love the products and are passionate about building brand loyalty with every guest. Most of all, you represent our Company values and bring your REAL self to work every day.
BRAND AMBASSADOR RESPONSIBILITIES:
Engage and connect with customers to create an amazing shopping experience
Outfit our guests by suggesting key looks and incorporating the latest trends and current
promotions
Drive brand loyalty by being knowledgeable about all AEO loyalty programs and educating
our guests about the benefits
Achieve and exceed sales goals by executing our selling strategy
Promote awareness and growth of AEO brands by introducing guests to additional
brand channels (AE/Aerie/Offline/Digital)
Proactively resolve guest concerns in a manner consistent with our Company policies, with
guest satisfaction in mind; partner with the store leadership team on elevated guest issues
Provide support to fellow associates through sharing of knowledge, helping to complete
tasks, and assisting with guest interactions
Perform register transactions efficiently, accurately, and with integrity to uphold asset
protection policies
Process merchandise returns/exchanges courteously and under Company guidelines
Leverage Company tools and technology to confidently provide guests with product
knowledge which will enhance guest engagement and maximize sales
Maintain brand standards by assisting in daily store recovery, before, during, and after store
operating hours while remaining focused on guests
Execute efficient handling of all merchandise from shipment processing, floorset directives,
markdown actions, and replenishment
Report to work as scheduled and record time worked accurately
Maintain a safe work environment and report any potential hazards to
store leadership
Uphold Company values by contributing to a positive work environment
Understand and adhere to all Company policies and procedures located in the AEO
Associate Handbook
Perform additional responsibilities as assigned
QUALIFICATIONS:
Must be at least 16 years old
Previous retail experience preferred
Strong verbal and written communication skills specifically with guests, store leadership,
and associates
Demonstrated collaborative skills and ability to work well within a team
Ability to work a flexible schedule to include evenings, weekends, and holidays
Ability to handle multiple tasks while working in a fast-paced deadline-oriented
environment
Ability to perform all Essential Job Functions
Proficient with technology
PHYSICAL REQUIREMENTS:
Must be able to lift between 15-50 pounds at time
Climbing ladders to re-stock and obtain merchandise and or use a step stool
Pull merchandise from multiple levels of shelving or move merchandise as needed
Ability to stand for long periods of time in a retail space
Ability to continually walk, frequently push/pull, occasionally bend/stoop/crawl/reach above shoulders/ and kneel
AEO is an Equal Opportunity Employer and is committed to complying with all federal, state and local equal employment opportunity (“EEO”) laws. AEO prohibits discrimination against associates and applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital or partnership status, domestic violence or stalking victim status, genetic information or predisposing genetic characteristics,military or veteran status, or any other characteristic protected by law. This applies to all AEO activities, including, but not limited to, recruitment, hiring, compensation, assignment, training, promotion, performance evaluation, discipline and discharge. AEO also provides reasonable accommodation of religion and disability in accordance with applicable law.
Job Type: Part-time
Expected hours: 5 – 25 per week
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person