Ambulatory Operations Manager

At East Tennessee Children's Hospital, care is at the CORE of who we are. We are comprised of care team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter - every interaction, every time.

• Compassion - We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.
• Ownership - We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.
• Respect - We listen, understand, and communicate openly and politely. We recognize our diverse strengths.
• Excellence - We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.

• East Tennessee Children's Hospital will improve the health of children through exceptional, comprehensive family-centered care, wellness, and education.

• • Develops, implements and maintains a variety of complex provider compensation programs, plans, policies, processes and systems; addresses related administrative issues that may be linked to program and project responsibilities; and otherwise coordinates actions with other operational groups such as Finance, Information Systems, Human Resources Administration, Payroll, etc.; oversees payer credentialing, ambulatory project management, including but not limited to EMR standardization and conversion; responsible for creating and overseeing centralized patient contact center.

• Minimum Education
  • • Bachelor's Degree required
    • Master's Degree preferred
• Minimum Work Experience
  • • 7 years in healthcare operations, accounting, or finance
• Required Licenses/Certifications for position
  • • None
• Required Skills, Knowledge, and Abilities
  • • Strong organizational and management skills. Good communication skills, both verbal and written, with staff and providers. Strong decision making skills and attention to detail a plus. Strategic and "big picture" thinker. Efficient, organized, and resourceful

• • Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.