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SalaryAre you an Amazon expert who excels in scaling businesses on Amazon? Are you interested in helping businesses grow on Amazon, the largest e-commerce store? Do you want to be a part of a fully remote organization that truly values employees and encourages collaboration and fun?
As the Client Manager, you will have the opportunity to showcase your Amazon and marketing expertise by conducting monthly game plans to help brands scale to their full potential. Your primary responsibility will be to manage brands to scale their business on Amazon. Are you a goal-oriented person who thrives off challenges in the e-commerce industry? If so, we are excited to meet you!
Are you:
Organized and a great project manager. AMBITIOUS AND RESULTS DRIVEN. You are motivated by achieving goals and consistently improving performance. You take the initiative to come up with new strategies to scale a brand while also remaining organized to drive sales.
SOLUTIONS FOCUSED WITH A LEARNER MENTALITY. You find creative ways to resolve problems and help your team come up with new ideas and solutions. You enjoy challenges and are always open to learning something new for the betterment of your own success and the success of the business.
AN EXCELLENT COMMUNICATOR AND LISTENER. You understand your audience and tailor your communication and marketing strategy to their specific needs. You consistently demonstrate active listening, so others feel heard and always provide the prospects/clients with a best-in-class experience.
ESSENTIAL DUTIES Will INCLUDE:
Within the first 30 days and ongoing:
- Learns Turnkey Product Management’s (Turnkey’s) mission, core values, services, procedures, and fundamentals.
- Becomes familiar with the backend of Amazon including all Amazon brand registry tools, Amazon listing optimization, Amazon promotional offerings, and Amazon PPC
- Begins to integrate into the Turnkey culture and starts to build rapport and establish relationships with other team members, learning what each role does.
- Learns how internal systems (Asana, Toggl, Google Drive, client contracts, etc.) work and how to utilize them properly.
- Learns how to lead client meetings for both Full Service and Coaching services as well as managing project managers on how to execute strategy discussed with the client.
- Participates in roleplays with Client Services Director, and CEO to get practice in varioUS Client situations and scenarios and learn how to handle them.
- Listens back to 1 recorded roleplay per day to self-assess and test Amazon terminology and knowledge.
By the end of 30 days:
- Is able to be on client calls providing value and insight to the clients (you will be shadowed during this time).
- Shares innovative suggestions and recommendations to continuously improve our Amazon strategies and is always proactively asking questions to understand.
By the end of 60 days:
- Has completed the designated Client Manager training and started the Client Manager graduation training.
- By 60 days is co-leading client calls with seasoned Client Managers.
- Can execute various Amazon tactics including all Amazon promotions, Amazon brand registry tools, Amazon listing optimizations, and more.
3 months and ongoing:
- Is well versed in Amazon on Amazon strategy and how TurnKey runs each service and terminology and knows how to properly answer questions and provide guidance to current clients on their Amazon business
- Completes 3 full service calls solo with just the Client Service Director monitoring.
- Completes 3 coaching calls solo with just the Client Service Director monitoring.
- Successfully roll out action items by yourself without the assistance of other team members.
- Attends and participates in weekly meetings with the client services team.
- Attends and participates in monthly Amazon Labs meetings and brings at least one new Amazon strategy to each call to collaborate, share learnings, and test new strategies for continuous improvement.
- Fills out all required data points per client in the client snapshot and other requested areas by the Client Service Director
- Master the use of Basecamp and can answer all client requests or questions within 1 business day.
By end of 3 months:
- Has successfully started managing 3 full-service clients and 2 coaching clients by yourself with no guidance from other team members
- Completes any remaining training including Client Manager Graduation training.
- Analyzes where time is being spent and is always looking to improve efficiency, decrease preparation time, and improve consistency in using systems to minimize time spent. Reports these insights to leadership every month.
- Mastered the ability to maintain a relationship between the project managers on their account and used their skills effectively
By end of 5 months:
- Has successfully started managing at a minimum 2 additional full-service clients and 2 additional coaching clients
- Successfully preps and executes client plans per month with the project manager with no assistance from other Client Manager or the client service director
6 months and ongoing:
- Optional if interested:
- Begins to participate in the 1-2 Playbook For Amazon podcasts per month (2 hours per month) as a potential co-host to help interview on camera the various referral partners or affiliate partners (i.e. Amazon shipping company etc.)
- Maintains a retention rate of 90% or higher
- Helps to create new Amazon strategies in partnership with the client service team
- By the end of 6 months is achieving monthly client additions of at least 1 client per service
- Identifies new opportunities or offerings for TurnKey to offer new or current clients
- By 9 months has a full understanding of Turnkey procedures and services, is able to answer all Amazon questions accurately, and provides support to team members with existing clients as needed.
12 months and ongoing:
- Continues to earn a great reputation through clear and transparent communication.
- Receives consistently strong feedback from the team operating at a 90 out of 100 or better
- Is consistently retaining 8 to 10 clients at a minimum month-over-month
- Continues to improve your retention rate by 2% each quarter until you are at a 95%
- Participates in an annual performance review with management, discussing successes and areas for potential development and career pathing based on interests and needs within the business.
- Is seen as a trusted member of the Turnkey team providing teamwork/support/collaboration to the sales and service teams.
EDUCATION, SKILLS & EXPERIENCE:
- 2+ years of Amazon experience required
- Prior marketing experience working with Amazon sellers or e-commerce clients is a plus
- Proven experience using Asana and Google tools a plus
- Strong communication skills; both written and verbal required
- Experience with handling large monthly projects that involved 5+ calls is highly preferred
- Proven track record of project management of 3+ years highly preferred
- Willing to work from home 95%-100% of the time and have a designated home office working space
COMPANY BENEFITS INCLUDE:
The compensation range for this role is $55K - $75K+ annually based on experience and skill set
Commission/Bonus: Estimated1% - 5% of base pay, paid quarterly, depending on performance and client load
Well-Being: 10 Days Paid Time Off (increases with tenure) / Paid Holidays / Paid time off for volunteering / $20 monthly allowance towards wellness / Annual stipend of $100 to be used towards something fun/relaxing
Health: Medical / Dental / Vision
Financial Wellness: 401k with matching
WHO WE ARE:
At TurnKey Product Management we do whatever we can to have HAPPY clients! Our amazing client service is one of the many things that separates us from our competition. With our team being 100% remote, it’s critical to collaborate with team members, and at Turnkey we fully support building relationships personally and professionally with one another. We encourage an atmosphere of respect, kindness, and integrity.
At Turnkey our core values are: Show Trust, Integrity & Accountability; Proactively Innovate, Learn, & Grow; One Team - Always Collaborate & Be There For Each Other; Commitment To Excellence In Everything We Do - Don’t Settle For Mediocrity; Embodies Positivity, Respectfulness, & Kindness; Embody Resilience, Always Find The Solution; and Balancing Family, Fun, and Community Contribution.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Quarterly bonus
Ability to Relocate:
- Remote: Relocate before starting work (Required)
Work Location: Remote
