Am Restaurant Server

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

The Hilton University of Florida Conference Center, located on the southwest corner of the University of Florida campus, combines a host of upscale and market-leading attributes unparalleled in the Gainesville area. The hotel features superior meeting space, award-winning dining, spacious guest rooms and exceptional hospitality presented in an upscale contemporary interior design and ambiance. The Hilton UF offers guests the perfect environment for work, play or both. We foster a creative and energetic work environment where people come to work and have fun. We value passionate people who love to be challenged and are committed to “being the difference” by creating memorable experiences in the lives of all we serve. Your role will be integral to the success of our property. We strive to create a workplace culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with Pyramid. We strive to cultivate and maintain a team environment where every team member is working together to provide exceptional service to every guest, every time by not only meeting their expectations, but exceeding them! Our team members are proud to work here!

We are looking for a dependable and highly motivated, customer-focused Restaurant Server to join our team!  Servers are the face of our restaurant and responsible for our customers’ experiences. Food server responsibilities include ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. This individual will need to be quick on their feet and have an engaging attitude.

If waking up each morning looking forward to making meaningful connections, figuring out what it takes, and stepping it up to win the day is what you do, and you love it, we want you! 

Must be able to work various days of the week and heavy weekends, including holidays. 

Your role:

• Prepare the restaurant pre-shift for the service ahead.
• Greet guests as they arrive or move about the restaurant.
• Guide guests to breakfast buffet or ordering off the menu.
• Be accurate in your order taking, confirming all special requests.
• Be the master of the menu, understanding the details to enhance the conversation.
• Work collaboratively with other Restaurant Servers and kitchen/bar staff.
• Assist guests who have concerns to guide them to a resolution that leaves them happy.
• Finalize the experience through timely and accurate bill presentation.

No matter what position you are in, there are a few things that are critical to your success – being on time every morning for your scheduled shift, creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

• Prior full-service Restaurant Server experience is required; hotel or hospitality fine dining server experience preferred.
• Excellent command of English: verbal, reading and writing; can effectively communicate with guest with ability to describe menu.
• Must have exceptional customer service skills with appropriate behavior and appearance expected at a 5-Star hotel.
• Ability to effectively deal with internal and external customers with high levels of patience, tact and diplomacy with a sense of urgency when needed.
• Basic mathematical and calculator skills.
• Ability to stand for long periods, up to entire shift; walk and/or sit and continuously perform essential job functions.
• Able to extend arms; frequent bending and stooping and ability to carry and/or lift up to 25 lbs without assistance and 50 pounds with assistance.
• Hearing and visual ability to observe and detect signs of emergency situations.