Alumni Engagement, Digital Engagement Student Assistant

Job Title:
Alumni Engagement, Digital Engagement Student Assistant
Job Summary:
Position: Alumni Engagement Office Student Assistant
Location: Hybrid - Ability to work remotely and in-person, minimum 2-3 days in office
Position is open to: Undergraduate and 1st year Graduate students (Must have Federal Work Study)
Hourly wages/Salary: $18.07/hour (Eligible for semi-annual increase)
Schedule Preferences: Summer: Minimum 15 hours/week, Fall and Spring: 15-20 hours/week
75% NetworkUSF, 25% Alumni Engagement
Open: Management majors, writing majors, communications and marketing majors
Description: Join the Alumni Engagement team and grow at the intersection of Digital Engagement, communications, and community engagement. The Alumni Engagement, Digital Engagement Student Assistant will support with communications, platform operations, and content creation to support efforts related to growing NetworkUSF, our online community. To be considered, please submit a cover letter, a resume, and a content sample that you feel demonstrates your best work.
Full Job Description:
Responsibilities/Duties:

• Collaborate and support with content creation used for NetworkUSF resources and other marketing efforts
• Monitor job approval queue and projects
• Monitor and support with resolving NetworkUSF technical issues.
• Provide support with virtual and in-person events as needed
• Monitor NetworkUSF interactions for potential stories to share with DevComms and OMC for wider USF marketing and promotion
• Maintain, update, pull reports, and monitor NetworkUSF and other social media accounts.

• Provide front-line support to USF Alumni with accessing alumni services and responding to inquiries, complaints and comments by phone and email in a timely manner.
• Use the university database (Affinaquest Salesforce) as a tool for outreach, updating alumni contact information, and pulling reports.
• Provide pre-event planning, on-site (if needed), and post-event support. Tasks include, but are not limited to; alumni outreach, organizing materials, answering inquiries, creating schedules, registration, collecting pictures/memorabilia, and data management.
• Assists the department staff with short and long-term projects as needed - tasks range from simply copying files to extensively researching our vast alumni community.
• Monitor alumni inbox and phone line as needed
• Ensure the office inventory of supplies and USF alumni promotional products are stocked and up to date.

Qualifications:

• Preferred: Experience / interest in learning about marketing and communications. Knowledge of online marketing and good understanding of online marketing channels.
• Preferred: Experience/interest in customer service.
• Preferred: Skillful writer, with excellent editing and communication skills.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Drive. Experience with social media platforms including LinkedIn and Facebook.
• Experience with Canva and Adobe Creative Suite preferred (Photoshop, Publisher).
• Assistants must have excellent verbal and written communication skills. Will need to communicate frequently in a clear and professional manner with USF alumni, administrators, and friends.
• Able to become quickly accustomed to university services such as Salesforce.
• Self-starter with the ability to complete tasks thoroughly and quickly, with capability for multitasking. Shows initiative in assisting with projects and office tasks.
• Appreciation and respect for USF's history, as well as optimism and investment in its future.
• We are looking for longevity and somebody who will become a highly valued new member of our Alumni Engagement team!

Full-Time/Part-Time:
Part time
Pay Rate:
Hourly
Salary Range :
18.00-19.00