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SalarySaving the World! Help Wanted…
Budderfly is a fast-growth, private equity-backed energy management outsourcing company that is committed to reducing global carbon emissions for small to medium sized enterprises. We are the premier sustainability partner for businesses with repeatable footprints such as restaurant chains, assisted living facilities, retail franchises, and more. With zero upfront investment, Budderfly installs, monitors, and manages a combination of patented technologies, equipment upgrades, and proprietary energy software to help deliver complete energy saving solutions for our customers.
Ranked #2 in energy companies and #10 overall on the 2021 Inc. 5000 America's Fastest-Growing Private Companies list.
We are an energetic and dedicated team working together to make a positive impact on the environment while providing an excellent customer experience. We are growing quickly and looking to add talented people who are passionate about making the world a better place!
Why this Role is Important:
Budderfly installs a variety of advanced technologies to save energy on our customers' sites. Ensuring that these technologies operate efficiently and without alarms present is vital to the success the organization. This role is a key player among the impactful team which is tasked with ensuring that these technologies continue to operate at the utmost efficiency by proactively working with customers who have potential issues present at their site(s).
Responsibilities:
- Recognizing diagnostic alarms and inefficient operations present through the installed technologies' portals. These include:
- HVAC thermostat portals
- Refrigeration controller portals
- Network-connected HVAC unit portals
- Network Connectivity Portal
- Proactively sharing potential issues and inefficient operations with customers through verbal and non-verbal communication.
- Escalation to internal teams for on-site technical/ repair dispatches.
- Escalating non-responses and denials from customers to the team for further action.
- Keeping daily logs and records of all functions in Company work order system.
- Complying with service standards, work instructions and customers' requirements.
- Assisting with customers' queries.
Desired Skills and Experience:
- Networking, thermostat, and refrigeration experience is a benefit.
- Ability to communicate professionally with customers.
- Enjoys continuous learning, as supported by your organization, both technically and professionally
- Excellent verbal and written skills.
- Work across / with organization Teams.
Work Schedule: Monday - Friday 8:00 AM - 5:00 PM
Option of Hybrid or Remote
Compensation
Compensation is based on factors including level of experience, skillset, qualifications, and location.
What We Offer:
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change.
Budderfly is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status, and to affirmatively seek to advance the principles of equal employment opportunity.
We welcome all job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career web page as a result of your disability.
