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Form of workJob Description
Position would require the candidate to be a W2 employee of Donatech.
US Citizenship Required.
This role is responsible for providing strong focus on customer service. You will be asked to perform and/or support mission critical deployment work remotely or at customer sites within the Airports System Delivery Team. Along with the responsibility of communicating effectively with others and managing your workload to achieve your project goals.
Primary Responsibilities:
Deploy full spectrum of client Airports common use systems and products at some of the worlds
most prestigious airports within North America.
Install, update, and test new and existing airline and airport applications, configure common use workstations and
peripherals. Install third party software products and integrate them into client Airports common use
and system integration products.
Participate in deployment activities required for airports in North America (and in other regions If needed)
Travel to customer sites, perform site surveys, interface (written and oral) with technical and nontechnical
personnel to perform installation activities.
Conducts technical analysis of product implementations, modifications, and enhancements to products in
accordance with customer contract specifications and implementations.
Adhere to installation instructions and guidelines and use industry best practices to deliver the best quality
service. Use the appropriate tools and equipment to perform the installation, intervention, and problem solving in
accordance with System Delivery guidelines and instructions where provided.
Follow established policies and procedures in analyzing situations or data from which answers can be readily
obtained.
Provide best practices for day-to-day operations, performance analysis, tuning and capacity planning for products
deployed and suggest and implement performance improvements when necessary.
Proactively detect problems, support, and escalate the problems to next level of support when they cant be
resolved in timely manner. Interface with on-site maintenance personnel, provide 3rd level support where
needed to meet the Service Level Agreements (SLA).
Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding
technical requirements, configurations and testing of airline and airport applications. Commission and hand over
systems components and enhancements to customer representatives. Assist in design reviews and procurement
when necessary.
Involve yourself in all aspects of intra-Airports technical discussions involving technical solutions all the way
through to technical problems and solutions for all sites where warranted.
Closely liaison with the project management, account management, customer support and sales teams for
technical exchange of information and planning of operations and projects.
Maintain knowledge of existing and future products and requirements and industry trends within Airports
domain.
Works with 1st and 2nd level technical support and development teams and other cross departments to assist
resolving engineering issues/problems. Actively addresses performance issues and risks.
Qualifications:
Associate degree in Computer Science/Computer Programming and 2 years of relevant experience OR In absence of a degree, 3 years of relevant experience is preferred. May consider someone right out of college if they have a degree in Computer Science.
Must be a U.S. Citizen
Experience in the implementation, administration, and troubleshooting of Microsoft Windows Server 2012
through 2022 and Windows 10 Operating System in both virtual and physical workstation/server environments.
Experience as a system engineer at an Enterprise IT company or managed services organization.
Hands on experience in implementation and troubleshooting of enterprise networks and application issues.
Knowledge and experience in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN
allocation and management, LAN and WAN environments, HSRP, DNS, DHCP.
Experience in the installation and the configuration of Cisco routers, ASA, PIX, VPN equipment.
Experience in Virtualization technologies such as VMware and its suite of virtualization products and tools such
as vSphere, vCenter, vMotion, vShield, vMware workstation, vMWare Player, including the planning, deployment,
configuration and administration of host systems and virtual machines.
Linux OS a plus.
Travel may be extensive based on contract award volume. Expect upwards of 75% travel load, mostly in North
America with possible South Americas and other global assignments.
Must have current passport or have passport renewal in process.
Must be able to work independently and with minimal supervision.
Live in/around Tulsa, OK
Preferred Qualifications:
Troubleshooting skills.
o Ability to diagnose problems
o Determine the issue
o Help shape the plan for the next steps.
Willingness to work with a team.
o You will have to work with a wide variety of people and need the skills to effectively communicate the issues
and needs to complete your portion of a project.
o Interface with
Willingness to learn new things.
Knowledge of computing hardware, software and networking.
o Ability to install hardware and software.
o Ability to configure various software/hardware as needed.
o Support various systems, Windows servers, Windows workstation, Linux.
Knowledge of wide variety of airport innovational products and services such biometrics facial recognition
technologies, artificial intelligence, queue management systems.
US Citizenship Required.
This role is responsible for providing strong focus on customer service. You will be asked to perform and/or support mission critical deployment work remotely or at customer sites within the Airports System Delivery Team. Along with the responsibility of communicating effectively with others and managing your workload to achieve your project goals.
Primary Responsibilities:
Deploy full spectrum of client Airports common use systems and products at some of the worlds
most prestigious airports within North America.
Install, update, and test new and existing airline and airport applications, configure common use workstations and
peripherals. Install third party software products and integrate them into client Airports common use
and system integration products.
Participate in deployment activities required for airports in North America (and in other regions If needed)
Travel to customer sites, perform site surveys, interface (written and oral) with technical and nontechnical
personnel to perform installation activities.
Conducts technical analysis of product implementations, modifications, and enhancements to products in
accordance with customer contract specifications and implementations.
Adhere to installation instructions and guidelines and use industry best practices to deliver the best quality
service. Use the appropriate tools and equipment to perform the installation, intervention, and problem solving in
accordance with System Delivery guidelines and instructions where provided.
Follow established policies and procedures in analyzing situations or data from which answers can be readily
obtained.
Provide best practices for day-to-day operations, performance analysis, tuning and capacity planning for products
deployed and suggest and implement performance improvements when necessary.
Proactively detect problems, support, and escalate the problems to next level of support when they cant be
resolved in timely manner. Interface with on-site maintenance personnel, provide 3rd level support where
needed to meet the Service Level Agreements (SLA).
Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding
technical requirements, configurations and testing of airline and airport applications. Commission and hand over
systems components and enhancements to customer representatives. Assist in design reviews and procurement
when necessary.
Involve yourself in all aspects of intra-Airports technical discussions involving technical solutions all the way
through to technical problems and solutions for all sites where warranted.
Closely liaison with the project management, account management, customer support and sales teams for
technical exchange of information and planning of operations and projects.
Maintain knowledge of existing and future products and requirements and industry trends within Airports
domain.
Works with 1st and 2nd level technical support and development teams and other cross departments to assist
resolving engineering issues/problems. Actively addresses performance issues and risks.
Qualifications:
Associate degree in Computer Science/Computer Programming and 2 years of relevant experience OR In absence of a degree, 3 years of relevant experience is preferred. May consider someone right out of college if they have a degree in Computer Science.
Must be a U.S. Citizen
Experience in the implementation, administration, and troubleshooting of Microsoft Windows Server 2012
through 2022 and Windows 10 Operating System in both virtual and physical workstation/server environments.
Experience as a system engineer at an Enterprise IT company or managed services organization.
Hands on experience in implementation and troubleshooting of enterprise networks and application issues.
Knowledge and experience in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN
allocation and management, LAN and WAN environments, HSRP, DNS, DHCP.
Experience in the installation and the configuration of Cisco routers, ASA, PIX, VPN equipment.
Experience in Virtualization technologies such as VMware and its suite of virtualization products and tools such
as vSphere, vCenter, vMotion, vShield, vMware workstation, vMWare Player, including the planning, deployment,
configuration and administration of host systems and virtual machines.
Linux OS a plus.
Travel may be extensive based on contract award volume. Expect upwards of 75% travel load, mostly in North
America with possible South Americas and other global assignments.
Must have current passport or have passport renewal in process.
Must be able to work independently and with minimal supervision.
Live in/around Tulsa, OK
Preferred Qualifications:
Troubleshooting skills.
o Ability to diagnose problems
o Determine the issue
o Help shape the plan for the next steps.
Willingness to work with a team.
o You will have to work with a wide variety of people and need the skills to effectively communicate the issues
and needs to complete your portion of a project.
o Interface with
Willingness to learn new things.
Knowledge of computing hardware, software and networking.
o Ability to install hardware and software.
o Ability to configure various software/hardware as needed.
o Support various systems, Windows servers, Windows workstation, Linux.
Knowledge of wide variety of airport innovational products and services such biometrics facial recognition
technologies, artificial intelligence, queue management systems.
