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SalaryJoin OTG as the Airport Director now at JFK Airport now and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, Healthcare, and a competitive 401k match.
WHAT IS OTG?
OTG has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, OTG, and its 5,000+ Crewmembers serve millions of travelers each year.
WHY OTG?
By joining our team, you’ll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry.
We transform airport experiences. You drive it.
ROLE AND RESPONSIBILITIES
Position Summary:
As the Airport Director at JFK Airport, you will play a critical role in a company that transforms the airport experience. At OTG we view travel as a lifestyle, and our mission is to treat the airport itself as a destination. By combining great food, world-class beverage programs, cutting-edge design, and state-of-the-art technology, OTG is delivering a traveler's oasis—a place within the airport where the pressures of the day soon recede.
The Airport Director at JFK is a senior member of the OTG management team and is ultimately responsible for overseeing the entire airport and OTG operations within a designated airport including, but not limited to, bringing the OTG culture to life through all touchpoints, running a great restaurant and market operations, ensuring pristine facilities, compliance with airport safety, sanitation, and statutory regulations, hiring, training, evaluation, and growth of the best crewmember talent.
The Airport Director at JFK is accountable for driving business results in support of operational goals, ensuring budgetary goals, initiating and leading operational changes, and assisting Team Leaders/General Managers in implementing changes that bring positive results. The Airport Director is ultimately responsible for ensuring a positive experience for OTG guests and crewmembers
Responsibilities:
- Set the vision and goals for the terminal, and inspire all crewmembers (salaried and hourly) to be "all-in" in the accomplishment of these goals
- Implement strategies that drive budgetary goals, for initiating and leading operational changes, and assist all operations in implementing changes and results
- Ensure all crewmembers have the necessary information, tools, and resources to deliver a great guest experience
- Serve as a point of contact to the traveling public, resolving issues as needed
- Cultivate and strengthen relationships with airport leadership, including the airlines, management, companies, and other governmental or regulatory agencies
- Accountable for driving business results in support of operational goals
- Responsible for ensuring professional development and performance management of all salaried crewmembers
- Provides a workplace free from hazards, following all safety policies set forth by the company, and conforming to any laws and regulations related to the workplace
- Continuously improve the crewmember experience using OTG culture and values
- Develop oneself to take full responsibility for an airport terminal when training has been completed
- Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts
- 5 to 7 years of Director/Multiunit experience in a high-quality hospitality environment
- Demonstrated results in creating a high-performance workplace through cultural leadership that sustains results
- Minimum of 5 years of management experience in high-volume multi-unit operations
- Minimum of 5 years of management experience in alcoholic beverage service
- Proficient knowledge of P&L, budgeting, and forecasting
- Knowledge of marketing techniques and their impact on business results
- Experience in guest relations, negotiations, and resolving complaints
- Excellent verbal and written communication skills
- Commitment to service of guests and all crewmembers
- High integrity, work ethic, passion, and commitment to OTG values
- Able to train, delegate, coach, and develop managers and crewmembers
- Knowledge of or certification in adherence to safety and food sanitation, as well as responsible alcohol service
- Able to work flexible hours, days, and shifts including holidays
- Able to clear OTG background checks as well as any requirements to obtain airport badges
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
