Job Description
Swing shift: (Wed- 5:30pm-11pm, Thurs-2pm-11pm, Fri- 1pm-11pm, & Sat 1pm-11pm)
Day shift: Wed- 8am-1:30pm, Thurs- 3:15am-1:30pm, Fri, 3:15am-1;30pm & Sat 3:15am-1:30pm)
Job Description
- Demonstrate quality leadership in meeting performance plans.
- Demonstrate and promote company culture, values, and management philosophy.
- Coach supervisors and assist in conducting employee reviews and administering disciplinary actions.
- Conduct curricular and practical training for multiple individuals on a scheduled basis in a classroom setting as well as on the job.
- Establish and maintain effective lines of communications with the client and facility personnel to ascertain that their needs and requirements as related to the Customer Service contract are being satisfied.
- Control expenses within area of responsibility.
- Evaluate and justify supplies, equipment, and purchases as needed.
- Plan, organize, direct, coordinate, and supervise functions and activities of the department.
- Establish Customer Service standards and flow.
- Ensure compliance with regulatory agencies.
- Maintain an environment that is sanitary, attractive, and in orderly condition.
- Other tasks as assigned.
Minimum Requirements:
- Excellent interpersonal skills.
- Demonstrated proficiency with general business acumen.
- Strong service/quality attitude.
- Ability to analyze and interpret scheduling and other data.
- Ability to plan, organizes, prioritize, and achieve effective time management.
- Ability to work well under pressure and meet established goals and objectives.
- Strong public speaking skills.
- Sense of urgency and ability to meet deadlines; self-directed.
- Motivate and train staff.
- Strong computer skills to include Microsoft Office, Windows, and Power Point.
- Experience managing supervisors and frontline staff in customer-service operations preferred.