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Form of workJob Description
The Bag Runner or Vendor Behind Counter (VBC) plays a crucial role in ensuring efficient operations at the airport ticket counter. This position requires punctuality, adherence to uniform guidelines, and clear communication with ticket agents. The Bag Runner/VBC must also assist with oversized bags and adhere to specific guidelines while maintaining a customer-focused approach.
Description for Internal Candidates
**Job Title:** Bag Runner / Vendor Behind Counter (VBC)
**Job Description:**
**Job Summary:**
The Bag Runner or Vendor Behind Counter (VBC) plays a crucial role in ensuring efficient operations at the airport ticket counter. This position requires punctuality, adherence to uniform guidelines, and clear communication with ticket agents. The Bag Runner/VBC must also assist with oversized bags and adhere to specific guidelines while maintaining a customer-focused approach.
**Responsibilities:**
1. **Punctuality and Preparation:**
- Arrive at work promptly at your scheduled time every day.
- Be in full uniform before clocking in.
2. **Reporting and Check-In:**
- Immediately report to the United ticket counter.
3. **Oversized Bag Handling:**
- Inform ticket counter agents when handling oversized bags.
4. **Communication and Leaves:**
- Notify ticket agents if you need to leave your counter for any reason
- Stay behind the counter, do not leave your counter without informing ticket counter agents.
**Qualifications:**
- Punctuality and reliability.
- Ability to communicate effectively.
- Adherence to uniform and appearance guidelines.
- Willingness to follow specific procedures and instructions.
- Customer service orientation.
This job description outlines the key responsibilities and expectations for the Bag Runner / Vendor Behind Counter (VBC) position. Employees are expected to adhere to these guidelines to ensure the smooth operation of the ticket counter and provide a positive customer experience.
Qualifications
- One year of similar experience preferred.
- Must be 18 years
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