Air Export Operations Agent

Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Job Description
Scope of Position
Day to Day customer service and operations functions for Air Export department.
Major Duties and Responsibilities - As contained in the Operational Process Standards Manual:

• Participate in Air Gateway Lateral milestones related to customer service through effective use of our Gateway Workflow tool.
• Participate in Air Lateral milestones that relate to Operations (SMP no BLP - management of the SMP bin.)
• Schedule pickups timely and accurately per the customer SOP
• Track and Trace shipments timely and update customer service of any delays
• Submit export clearances on a daily basis per govt regulations and Expeditors policies
• Professional communication with customers and service providers required.
• Overseas communications, timely responses to emails and requests (internal and external)
• Send Shipment Alerts to customers and keep them informed of the progress of their shipments
• Process House and Master shipments within the required timeframe accurately and per the customer SOP's
• Submit claims timely for any damaged cargo. Must follow Expeditors procedures for handling damaged cargo.
• Review shipments on hold
• Updating system notes for shipments on hold.
• Daily use of the workboard required.
• Evening truck capacity review of JFK trucks
• Manage transfer trucks to Logan and JFK airport effectively to avoid wait time.
• Must be willing to work Saturday shift as a backup option
• Handle DG shipments compliantly per IATA and Expeditors policies and procedures.
• Effective communication to both the day warehouse team and night teams.
• Training peers as needed
• Auditing files - spot check areas of concern on an ongoing basis of the operations team
• Collaborate with all team members in regards to any problem solving and process efficiencies.
• Any other function deemed necessary by Manager

Qualifications

• High School degree or equivalent
• General knowledge of Microsoft Outlook and Microsoft Excel
• Must be wiling to be DG Certified
• Mus be willing to be Export Clearance Certified
• Must be willing to be LATAM certified

Additional Information
Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.
Videos To Watch
https://youtu.be/EvHCvNREjPY