Address
Form of workJob Description
- Manage a large volume of incoming calls and outbound calls.
- Generate sales.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, keep records of customer interactions, process customer accounts.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers and meet their needs.
