Ai Solutions Specialist

Ruffalo Noel Levitz (RNL), at the forefront of higher education technology and consulting, is seeking applicants for an AI Solutions Specialist. This role is integral to the deployment and operational success of AI solutions including Digital Assistant, AI Insights Hub, and Knowledge Retriever. Reporting to the AVP of AI Solutions Delivery, the AI Solutions Specialist will ensure the effective implementation and function of these technologies in higher education institutions.

What RNL Offers:

• A key role within a distinguished and visionary organization
• The ability to influence the future of education through strategic deployment of AI technologies
• A collaborative, high-performing team environment
• Competitive compensation, including a superior benefit package

Application Process: We invite highly qualified candidates to apply by submitting a resume and a cover letter. RNL is dedicated to fostering a diverse and inclusive work culture.

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

• Lead the integration of RNL AI solutions within client infrastructures post-sale
• Work with clients to ensure a seamless and effective adoption of AI technologies
• Manage projects, coordinate the contributions of internal teams, and deliver on client commitments
• Provide expert technical setup, best practices, and tailored training to maximize client benefit from AI solutions
• Keep abreast of and leverage conversational AI technology trends, including prompt engineering and platforms such as Rasa, Google Dialogflow, Amazon Lex, and IBM Watson
• Oversee client relationship management during the implementation phase, solving technical issues and promoting satisfaction
• Help to evolve product certification programs and influence internal policy
• Handle assigned cases in Salesforce with a commitment to meet or exceed customer service level agreements

Required:

• A Bachelors in Data Science or Business Analytics, Masters is preferred
• 1+ years’ of related experience in AI solution implementation in technology or consulting sectors
• Practical knowledge of conversational AI technologies and prompt engineering
• Familiar with CRM systems such as Salesforce
• Proficient in Microsoft Office Suite
• A proven track record of consulting with clients to tailor technology solutions to their strategic objectives
• Strong project management skills, with experience in creating costing proposals, conducting risk analysis, and overseeing change control
• Exceptional written and verbal communication skills
• Ability to lead training sessions or public speaking engagements
• Excellent analytical thinking, problem-solving abilities, and a commitment to customer service
• Travel requirement 15%
• Ability to maintain and work in a remote home office. Remote/virtual work environment must be free from distractions while performing the essential functions of the job and have a reliable network connection
• Position predominantly includes sitting/standing for long periods of time, close vision through the use of a computer screen, extensive keyboarding, talking, hearing, and infrequent light physical effort is required (minimum of fifteen pounds)

RNL is an equal opportunity employer, and we are committed to fostering an inclusive and accessible work environment. If you require any accommodations during the application or interview process, please reach out to us here.