Address
Form of work
As an Agent Experience Advocate at American National you will serve as the primary liaison between the ML Field Force and the Home Office on all matters related to technological systems and advancements, and other items impacting the experience of our Field Agents with American National. You will interact heavily with agents, field leadership, RFE/RBCs, MLA, Marketing, Underwriting, CTS, and others, and help to translate field needs into actionable items for the Home Office to deliver. You will also serve in a Product Owner capacity for high profile, mission-critical agencies projects and initiatives. This is an in-office role in Springfield, MO, or Albany, NY.
What Will You Do?
Identifies opportunities to enhance and advance our technological solutions utilized by agents, which has a direct impact on sales volume and results.
Interacts with agents, field leadership, RFE/RBCs, MLA, Marketing, Underwriting, CTS, and others regarding field deliverables from the Home Office.
Serves as Product Owner for large, mission-critical agencies projects and initiatives, such as Agency Management System implementation, Agent Central redesign, automation of field facing tools, etc.
Works with Field Support and Service Desk to actively solicit and identify trending pain points and issues with the field, then develops and proposes solutions to Home Office teams to address these situations.
Regularly participates in field related meetings (both virtually and in-person) to gather feedback and items of concern/focus originating from the field.
Required Qualifications
Bachelor's degree.
Four to six years of experience.
Ability to travel occasionally.
Preferred Qualifications
Insurance experience and relevant industry designations.
Experience with American National systems and programs.
Experience with product or project management.
Experience with Underwriting, Product Management, or as an agent.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization's values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National's recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
