Afternoon/Evening Veterinary Hospital Receptionist

Our employees love coming to work every day and being part of our amazing team! Would you like to do the same? We are seeking a full-time, Afternoon/Evening Receptionist to add to our team. We value our team members, encourage personal and professional growth, support work to life balance, and offer incredible benefits.

If you are: punctual, dependable, personable, have exceptional customer service skills, have excellent attention to detail, and willing to work as a member of the team and make a positive difference in the lives of our clients and the pets they love, then we are looking for you! Full-time, afternoons/evenings, must have open availability, no weekends or major holidays. Prior experience in the veterinary field is preferred, but we will consider individuals with customer service and/or reception experience in other fields.

Responsibilities include, but are not limited to:

• Working with clients and pets in a professional, warm, friendly, compassionate manner.
• Ability to adapt to changing priorities throughout the day.
• Strong organization, attention to detail, and follow through.
• Using a multi-line phone system to process calls.
• Calmly triaging situations presented by clients to determine proper course of action.
• Scheduling and confirming appointments and advising clients of any specific instructions needed for their appointment.
• Checking clients in and out.
• Processing voicemail and email messages in a timely and professional manner using proper etiquette.
• Entering information and scanning documents into patient records.
• Accurately recording communications for doctors and other staff.
• Preparing and presenting estimates and processing financial transactions.
• Assisting with prescription refill requests, food purchases, and returns.
• Coordinating with other staff in a professional, positive, friendly manner always.
• Ensuring the hospital reception area is clean, orderly, fresh smelling, and pleasant.

Minimum Requirements:

• High school diploma or equivalent
• Customer service experience: 2+ years
• Veterinary or other Receptionist experience strongly preferred
• Working knowledge of computers
• Strong organizational skills
• Excellent verbal and written communication skills
• Exceptional interpersonal communication skills
• Outstanding client service skills
• Reliable with excellent attendance
• Must have open availability to work any assigned shift Monday through Friday from 7:30a.m. to 10:00p.m., or modifications thereof to meet business needs. Closed weekends and major holidays.
• Prepared to cover shifts on short notice when needed

Ideal Candidates will also have:

• Previous experience as a receptionist or customer service representative in the field of veterinary medicine.

Benefits:

• Pay starts at $15.00 per hour and up, based on experience
• Health Care Plan (Medical, Dental, Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary, AD&D)
• Short Term Disability
• Paid Time Off (Vacation & Major Holidays) for eligible employees
• Educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary programs
• Teladoc - FREE access 24/7
• Discounted Veterinary Care
• Employee Assistance Program
• A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
• Opportunity to make an impact in your community by helping pet owners and their pets

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 2 years (Required)
• Receptionist: 1 year (Preferred)

Work Location: In person