At Kind we only hire committed, professional caregivers who love working with older adults and seniors. We do what we do because we want to make a positive impact on the lives of our clients and their families. We expect this same level of passion from every team member.
Purpose:
The After Hours Care Coordinator is responsible for supporting our leadership team in providing excellent home care services beyond regular office hours on weeknights and on weekends.
Main Duties:
- Answer all phone calls outside of regular office hours (weekdays- 4:30 pm-8:00 am; weekends or holidays – 8:00 am-8:00 am).
- Politely and efficiently resolve any client service issues, scheduling issues or adjustments.
- Monitor the After-hours email and care log.
- Serve as “fill-in” Caregiver when you are unable to fill shifts. This is an essential requirement of the position! Caregiving time is well compensated.
- Any other tasks requested by Kind Senior Care Office Staff
- After hours staff must have reliable phone service and internet access throughout their shift.
- After hours staff must be available and able to answer and respond to incoming phone calls throughout their shift.
- When not actively taking calls or completing follow through, on-call staff is free to utilize their time as they see fit, if they are able to meet the above requirements.
- Current Home Health Aide (HHA), Certified Nursing Assistant (CNA), Licensed Nursing Assistant (LNA), Registered Nurse certification or equivalent experience is required for this role.
- High school diploma required.
- 1 year of experience in an administrative role within office or customer service setting; preferably within a healthcare setting.
- Passion for helping seniors remain safe and independent wherever they call home.
- Valid driver’s license, reliable insured vehicle and smart phone.
- Ability to complete a Driving Record check and Background check.
- We offer free benefits to employees and their families, including “Telemedicine” Health Care Services, and Paid Sick Time.
- We value work/life balance and provide flexible scheduling.
- We believe in recognizing the excellent work of our caregivers in a variety of ways, including incentive programs, bonuses for performance and caregiver referrals and more!
- We strongly value mutually rewarding relationships between our caregivers and our clients. We promote continuity of care and strive to create on-going, consistent schedules for our clients and caregivers.
- We are family owned and operated…NOT a franchise!
About us:
Company website: www.KindSeniorCare.com
Facebook page: https://www.facebook.com/kindseniorcare/
Flexible work from home options available.