After Hour Account Manager

As the after-hours Account Manager for Griswold Home Care, your role is crucial in providing support and assistance to our clients outside of regular office hours. You will be the reliable and friendly voice they can count on during evenings, nights, and weekends.

Your main responsibilities will include:

• Emergency Support: Responding promptly and effectively to any urgent situations that arise outside of regular office hours. This involves providing immediate guidance over the phone, coordinating with other caregivers, and ensuring that our clients receive the necessary care they need.
• Client Communication: Acting as a compassionate point of contact for clients and their families, addressing any concerns or questions they may have during after-hours periods. You will provide reassurance, guidance, and practical advice, ensuring that they feel supported and cared for, even outside of normal working hours.
• Troubleshooting: Being resourceful and creative in finding solutions to challenges that may arise. You will use your problem-solving skills to offer alternative options or temporary remedies until regular office hours resume, ensuring the well-being and safety of our clients.
• Documentation: Keeping accurate records of all after-hours calls, incidents, and actions taken. This documentation is essential for maintaining a comprehensive overview of client needs and providing vital information to the daytime care team.
• Collaboration: Maintaining open communication with the daytime care team, sharing relevant information, and providing updates on any after-hours situations that may require ongoing attention or follow-up.

Requirements:

- Previous experience in caregiving or a related field is required.

- Excellent communication skills, both verbal and written.

- Strong problem-solving abilities and the ability to think quickly on your feet.

- Empathy, patience, and a friendly demeanor to effectively connect with clients and their families.

- Ability to remain calm and composed in emergency situations.

- Availability to work:

• Evenings, nights, weekends virtually

At Griswold Home Care, we strive to provide exceptional care and support to our clients. Your role as the After-Hours Account Manager is vital in ensuring their well-being and peace of mind, even outside of regular office hours. Join our team and make a positive difference in the lives of those we serve!

Job Type: Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 20 per week

Benefits:

• Employee assistance program
• Paid time off

Experience level:

• 1 year

Schedule:

• On call

Supplemental pay types:

• Bonus opportunities

Travel requirement:

• No travel

Education:

• Bachelor's (Preferred)

Experience:

• Caregiving Industry: 1 year (Preferred)

Work Location: Hybrid remote in Baton Rouge, LA 70808