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Form of work Description:
Position Summary:
The AFC Community Outreach Coordinator works to meet enrollment goals using a variety of strategies and working as part of the marketing’ team. The Coordinator’s primary objective is to achieve enrollment goals through new member enrollments and self-generated leads. The Coordinator must work to generate sufficient and quality marketing enrollments by coordinating with Department staff; community activities, fostering key relationships with community institutions, certain providers and special events.
Requirements:Essential Functions/Responsibilities:
- Meets and reviews established monthly enrollment-related goals
- Prepares and submit weekly enrollment logs outlining efforts to generate leads
- Responsible for developing, maintaining and maximizing community relations to meet enrollment goals
- Assists potential members in the application process, adhering to all standards and requirements set forth by AFC regulations
- Provides information and answers to all questions from potential members regarding benefits, rights and responsibilities, and plan operations
- Completes all required documents
- Provide Community Outreach market intelligence to the supervisor during weekly contact
- Coordinates and relays information to VHS staff related to the pre-enrollment process
- Employs lead generation and follow up according to VHS standards
- Maintains accurate, timely and effective records of all leads and application activity in database system
- Self-reports any potential violations of federal, state or company regulations and guidelines
- Identifies and organizes Community Outreach activities to spread awareness of coverage option(s).
- Ability to work efficiently with the public and AFC members, Caregivers and families
- Demonstrate abilities to work in a team setting with minimal supervision.
- Ability to communicate in a professional manner and have organizational skills
Qualifications:
- Bachelor’s Degree in business or psychology or 5 years of sales, marketing experience and office management skills
- Must possess valid driver’s license
- Proven experience and success in serving ongoing customer needs as a retention strategy
- Sales and community relations
- Ability to work collaboratively with other providers, and co-workers
- Good writing and communication skills
Knowledge:
- Demonstrated ability to sell, deliver public presentations, network and generate leads is a must
- Proficient in Microsoft office and other Windows-based applications
- Significant knowledge and experience of sales, sales in the health field and community relations
Working Conditions:
- No medical or physical barriers to lifting and loading sales collateral materials
- 50% of time will be associated with travel
- Must have reliable transportation
