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Form of workJob Description
As a member of our Solution Consulting team, you will have a major impact on our future success by supporting our Service Operations Sales. You will support and partner with our West/Central Solution Consulting team, Sales team, Product Management, and the executive team. This is a hands-on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.
What you get to do in this role:
The Service Ops Solution Consultant has the advanced ability to position a better together story for Service Management, Technology Operations, and DevOps solutions during sales cycles while achieving quarterly and annual sales goals for an assigned area.
In this role you will:
- Partner with the core sales team as the technical expert for ITOM sales, helping to drive land and expand motions with Pro and Ent solutions
- Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
- Guide customers into deeper adoption of Professional and Enterprise Solutions, helping to reduce backlog and accelerating time to value
- Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
- Provide feedback to product management about product enhancements that can address customer needs and provide additional value
- Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
- Stay current on competitive analysis and market differentiation so as to fluently articulate the imperative of Service Ops in a digital first strategy
- Support events including pipeline campaigns, executive briefings, conferences, user groups, and trade shows for Service Ops
Qualifications
To be successful in this role you must have:
- 7+ years of pre-sales solution consulting or sales engineering experience in (product specific area) working with Enterprise and Strategic Customers
- Proficiency with the ServiceNow platform and specifically with IT Service Management, including Pro and Enterprise features such as Virtual Agent, DevOps, Process and Workforce Optimization and Platform Data architecture including CSDM (Common Service Data Model).
- Proficiency of IT Operations Management and its sub products- ITOM Visibility and ITOM Health
- Experience working collaboratively with product management, product marketing, partners, and professional services to specific outcomes
- Strong territory management skills, including whitespace analysis, pipeline building and working with Sales counterpart to guide execution excellence
- Creativity and a passion for seeing our customers become wildly successful with the Service Operations solution set
- Travel, as necessary to build the business of Service Operations in the major area
For positions in California (outside of the Bay Area), we offer a base pay of $126,360 - $208,440, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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