Adventure Guide - Summer 2024

Seasonal (Seasonal)
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:

• Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
• + Free Alterra season pass for spouse and dependents 25 & under
• 50% off window ticket price at IKON partner resorts
• Free access to Alterra Mountain destinations during time off
• Free ski-referral letters for employees to use at other mountain resorts during time off
• Discounted friends & family day-ski vouchers (Up to 85% off)
• Discounts on Ski & Snowboard Lessons
• Discounts on Ski & Snowboard Rentals
• Discounts on Gear Tune-Ups
• Discounts on Food & Beverage
• Discounts at Crystal Mountain Retail shops
• Free Crystal branded swag
• Pro deals on gear with 100s of brands
• Discount Marketplace
• Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
• Employee-only Night Skiing events
• Employee Housing available, on-mountain and off-mountain
• Accrued paid time off for eligible positions
• Group health insurance for eligible positions
• 401K benefit and generous match with immediate vesting for all staff members over 18
• Opportunities for growth, advancement, and year-round employment

Position Title: Adventure Guide
Business Unit: Mountain Operations - Summer Adventures
Position Reports to: Adventure Programs Manager > Adventure Programs Supervisor
Positions Reporting to this Role: None
Location: Crystal Mountain, Washington
Compensation: $20-$22/hour D.O.E.
JOB SUMMARY
As an Adventure Guide at Crystal Mountain, you will motivate, delight, and guide our guests on daily adventures throughout the Crystal Mountain great outdoors. You will commit to providing excellent experiences and memories of a lifetime. Primary adventure activities include our newly constructed aerial adventure course and guided interpretive hikes.
ESSENTIAL DUTIES
• Lead our guests on outdoor excursions including: guided hikes, aerial ropes course, climbing wall, and other activities as assigned.
• Help conduct routine maintenance and inspection of the aerial ropes course.
• Perform general maintenance tasks including trail work, sign making, and supporting other departments projects.
• Respond to customer concerns/questions
• Contribute to a positive working environment
• Maintain a safe, healthy, and secure working environment
• Promote and ensure safe practices using all required PPE and adhering to proper safety protocols in all activities
• Inspect equipment for safety concerns
• Promote and market activity options to our guests
• Help oversee stock levels and alert management when supplies are needed
• Attend daily pre-shift meetings and necessary trainings
• Gather guest feedback and recommend improvements to management
• Establish pre-function side work to be performed and make sure all equipment is accounted for and in good condition, notifying the Manager of any issues.
• Use and understand Points of Sale.
• Promote and maintain the highest level of customer service by anticipating the needs of our guests even before they realize what they need
• Resolve guest complaints within scope of authority; otherwise refer the matter to management. Notify supervisor of all unusual events, circumstances, missing items or alleged thefts.
• Develop and maintain an organizational culture, values and reputation with staff and guests.
• Ensure a positive, harmonious, compliant, and cooperative work environment.
• Act as a representative of Crystal Mountain with guests & community members.
• Abide by all Crystal Mountain employment guidelines.
• Other duties as assigned -KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS
• Basic First Aid & CPR Required
• EMT/WFR/WFA certification preferred
• All guides must complete mandatory aerial course training in spring.
• High energy, positive attitude and excellent communication skills
PHYSICAL DEMANDS AND WORKING CONDITIONS
• This position is required to work evenings, weekends, and holidays while in operation.
• Able to lift, carry, or otherwise move and position at least 50 pounds occasionally.
• Comfort working at heights, this position will utilize full body harness and routinely navigate features of the aerial challenge course.
• Must be able to climb, balance, and otherwise navigate all elements of the aerial ropes course.
• Auditory and visual acuity to operate radios, mobile devices, and basic outdoor equipment constantly.
• Ability to work for extended periods of time standing, walking, kneeling, pushing, and pulling constantly.
• Manual dexterity to operate technical equipment associated with the aerial ropes course.
• Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
• Ability to work for extended periods of time bending, reaching, and speaking constantly.
• Talking and hearing occur continuously in communicating with guests, supervisors, and other employees, must be able to listen and respond with proper customer service.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer