Address
SalaryAdvanced Service Delivery Coordinator
Hybrid: 4:1
Holmdel, NJ or New York City Office
MetTel is looking to onboard a new Advanced Service Delivery Coordinator. This team is an incremental part of the implementation process.
Level 1 remote tech support also referred to as Tier 1 Tech support in both our NJ and NY offices. No experience needed but will-train qualified candidates to work with our project management and Tier 2 and 3 tech support teams. This position is a perfect entry into telecommunications and Service Delivery/Activations. Fast paced, detail oriented. This is a full-time position!
Day to Day responsibilities will include but not be limited to:
- Initial POC for field tech support
- Data entry
- Data tracking
- Customer support
- First layer of technical support for field tech
- Submitting field dispatch requests
- Daily follow up of open active support requests
- Equipment tracking
- Technical support coordinator
- Dedicated site surveys
Why MetTel
MetTel is a leading global solution provider of communications technology for business, backed by the nation's leading carriers. Recognized for our flexible and customer-driven approach, MetTel services countless universal brands, Fortune 500 organizations and the U.S. government, developing and implementing their tech strategies while revamping all operations with our proprietary cloud-platform. With over 20 years of legacy experience, MetTel is now generating industry-buzz around our pioneering role in the advanced technology and mobile space thanks to industry-first Cross-Carrier pooling solutions, unparalleled coverage, and a front-line portfolio.
Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by December 8, 2021 or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by December 8, 2021, and who have not been approved for a legally required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, subject to applicable law.
- The salary range reflected is a good faith estimate of base pay for the primary location of the position. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $55K - $60K annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, experience and abilities of the successful candidate. Your recruiter can share more about the specific salary range for the job location during the hiring process.
