Adv Med Support Assistant (Open Continuous)

The Greater Los Angeles VA Health Care System is seeking highly energetic candidates to fill multiple Medical Support Assistant vacancies throughout the Community Based Outpatient Clinic (CBOC). Ideal candidates resumes must be skilled in customer service, identify customer concerns, customer satisfaction and resolution, ability to operate computer programs, and scheduling of appointments.
This position(s) is located in Santa Maria, CA and San Luis Obispo, CA.Qualifications: Resume Requirement:
Your resume must be detailed include the following information: Job title, description of duties, month/year of employment; and average hours worked per week. Eligible candidates will be interviewed and must meet a minimum score to be considered for current and/or future vacancies as they occur. Those candidates that meet the interview scoring requirements may be selected and placed into any current available vacancies in any service line. If there are no vacancies candidates will be entered into a pool of future hires and placed as vacancies become available.
Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.
• Experience and Education:
  • Six months experience. Clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or
  • Education. One year above high school; or
  • Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Grade Determinations: One year of experience equivalent to the next lower grade level (GS-5) grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate the KSAs below:

• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.
• Advanced knowledge of the technical health care process [(including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals)] as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant GS-679.
The full performance level of this vacancy is GS-06.
Physical Requirements: This work is partly sedentary and as such sedentary tasks include but are not limited to: sitting at a desk, utilizing a computer, and completing phone calls and charting. Active tasks include but are not limited to: walking, standing, bending, steps, squatting, reaching above and below your head and carrying of light items such as books, papers, and adaptive equipment weighing up to 25 pounds. May involve travel to and from the parent facility and satellite facilities as needed and assignment can be at any of the GLA sites/CBOCs.Education: There is no education substitution for this grade level.
Employment Type: FULL_TIME