Adoptions & Retail Manager (Full-Time)

Job Title:Adoptions & Retail Manager
Department: Adoptions
Reports To: Director of Operations
FLSA Status: Exempt
Pay Rate: $60,000 Annually
SUMMARY
The Adoptions & Retail Manager is a positive, energetic leader who oversees operations, staff, volunteers, and resources of the Adoptions & Retail department. The Adoptions & Retail Manager prioritizes the customer experience in all aspects of operations, strategically plans for the department, achieves departmental goals, operates within budgetary guidelines, and continually improves processes to create better, faster adoption outcomes for the pets in our care. This position closely collaborates with operations and medical management to achieve organizational goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
Supervisory:

• Ensure staff and volunteers deliver the highest level of customer service to internal and external clients.
• Ensure staff and volunteers follow the League's open adoption policies and guidelines when assisting potential adopters.
• Develop and maintain respectful, collaborative working relationships with members of management and all staff organization-wide.
• Monitor department staffing needs and develop weekly schedule based on promotional calendar and trending client needs.
• Conduct and lead productive regular team meetings to keep staff apprised of updated policies, promotions, and other information pertinent to the department.
• Responsible for recruitment, interviewing, and hiring of candidates for employment.
• Provide frequent performance feedback; coaching, mentoring and motivating staff to achieve high performance outcomes.
• Conduct ongoing performance analysis for direct reports and make pay recommendations.
• Handle personnel issues, disciplinary action, and employment separation conversations.
• Create and maintain a professional workplace conducive to high employee morale and output, and cultivate a team environment of mutual respect.
• Source training and development opportunities for staff and interested volunteers.
• Place, train, and oversee Adoptions and Boutique volunteers.
• Maintain regular communication with the Volunteer Program Manager to ensure volunteers are effectively and efficiently utilized, maximizing the output and reach of the team.
• Create a culture of embracing volunteerism, emphasizing the importance of volunteers in all aspects of the Adoptions program and the Boutique.

Adoptions & Boutique Operations:

• Champion change and drive innovative programs, promotions and develop goals for Adoptions programs and the Boutique.
• Guide staff through complex adoptions situations and assist in performing adoption consultation at high volume adoptions times.
• Maintain Adoptions and Boutique processes, procedures, and Standard Operating Procedures, ensuring alignment with the League's mission and best practices.
• Responsible for communicating Adoptions and Boutique policies to direct reports, and organization-wide.
• Responsible for all aspects of the inventory management process for the Boutique.
• In collaboration with the Purchasing Coordinator and the Finance Department, prepare and submit purchase orders and requisitions for Boutique merchandise.
• Ensure Boutique merchandise selection is current and remains profitable.
• Maintain and foster new relationships with outside retail vendors.
• Develop and monitor annual budget for all Adoptions and Boutique operations.
• Responsible for all Adoptions program and Boutique performance metrics and status reports, and provide analysis to leadership.
• Reconcile daily Adoptions and Boutique cash receipts reports.
• Develop and update data entry protocols and provide ongoing staff training.
• Ensure Adoptions and Boutique document storage procedures adhere to the League's records retention policy.
• Responsible for administering all aspects of adoption rabies tag program.
• Oversee adoption operations at local pet stores, and pursue opportunities within the community to develop additional offsite partnerships.
• Coordinate with Development & Marketing teams to support offsite events.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must support the Animal Rescue League's mission, policies and practices.
• Ability to deal tactfully with the public and provide accurate information at all times.
• Must have excellent oral and written communication skills.
• Must have a general knowledge of shelter programs and basic animal care.
• Ability to multi-task, organize and perform detailed tasks efficiently and accurately.
• Ability to present cohesive and detailed reports both orally and/or written to organization leadership.
• Ability to work evening and weekend hours as needed.

PREFERRED QUALIFICATIONS

• Bachelor's degree, and two years' experience in a management level position, supervising direct reports.
• Strong retail and merchandising experience.
• Working knowledge of Shelter Luv shelter database.
• Working knowledge of Point of Sale operating systems.
• Bilingual, a plus.

WORKING CONDITIONS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• While performing the duties of this job, the employee is consistently required to sit. In addition the employee is constantly required to talk, hear and use hands for grasping, reaching and other operative tasks. The employee is required to stand or move frequently. The employee will also be required to bend their neck and twist their body. The employee will be required to consistently lift an animate or stationary object of up to 50 pounds.
• While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition. The employee is occasionally exposed to outdoor weather conditions. The employee is frequently exposed to animal odors and animal fur.
• The noise level in the work environment is usually moderate to loud.