Admissions Specialist

PLEASE READ: If this position is of interest to you, we ask that you apply here, as well as follow this link in order to share a bit more about yourself. Thank you!
Copy/Paste link: https://bn32fa6hfy8.typeform.com/to/MFhrcEl6

Job Title:Admissions Specialist
Department:Admissions (Sales & Customer Support)
Reports To: Admissions Manager
FLSA Status: Exempt
Approved By: Chief Commercial Officer
Location: Remote
Target Hire Date: ASAP

SUMMARY:

The Admissions’ Specialist will report directly to the Admissions Manager to sell all MEA products for B2C customers (Workshops, MEA Online, and Refresh) in the Admissions department and to support customers ahead of the commencement of their MEA experience. The Admissions Specialist is a strong communicator with customer sales and support experience, as well as being a self-starter, capable of taking direction and ownership of tasks and working independently to execute them.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following:

Admissions Specialist Responsibilities:

• Conduct Admissions’ sales calls
• Be an expert in Workshops, ReFresh and MEAO offerings to guide prospects (including strong knowledge of Guest Faculty and MEA Curriculum)
• Manage support emails and FAQs
• MEA Online course enrollment support (payment, FAQs, access, personal details)
• Workshop enrollment support (payment, FAQs, access, personal details)
• Reservation booking support (payment, FAQs, access, personal details)
• Light accounting: withdrawals, refunds, transfers, receipts
• Corazon membership support (applying credits, managing proper redemption of use of credit and in HubSpot on Contact Record)
• Manage/update the MEA website Help Center
• Conduct support telephone calls
• Other duties and tasks as assigned

QUALIFICATIONS:

• Minimum of 3-5 years experience in any of these categories: B2C sales / hospitality / customer service / admissions / revenue management
• Collaborative working style within a results-oriented, mission-driven organization
• Personable and customer service focused, savvy to our demographic
• Solutions-oriented, creative problem solver
• Balance of hospitality and profit-focused
• Startup experience helpful, comfortable with nimble and fast paced, self-directed projects
• Proficient in the following technology tools:
• Mews (or other hospitality booking engine/PMS systems)
• Hubspot (or other CRM platforms)
• Google Suite
• Zoom
• OpenPhone
• Data focused, with the ability to problem solve and be the support person for our membership
• Must have the ability to fluently read, write and verbally communicate in English.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

Physical demands and work environment described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A remote job is a role that a team member can complete outside of the typical office environment. In a remote role, team members can complete all or most of their tasks and projects using a computer. They can also communicate with their customers, vendors, managers, and other team members via phone calls, video calls or chat messaging systems. This reduces the need for team members to physically visit the office to complete their tasks, and they instead complete them in their home or a remote office.

The team member is expected to work 40 hours a week, as required with occasional weekends. The team member may expect calls or emails outside the regular working hours. Occasional travel may be required for learning opportunities, team meetings, or other events.

Job Type: Full-time

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• Employee assistance program
• Health savings account
• Tuition reimbursement

Schedule:

• 8 hour shift

Work Location: Remote