Admissions Representative

Johns Hopkins Carey Business School is seeking a highly skilled customer service-oriented individual for the position of Admissions Representative to play a key role within the Carey Business School Office of Admissions by helping to drive information, make connections, and build relationships with prospective graduate students. As part of a team of Representatives, this position will help to manage inbound and outbound communication across a variety of channels, including but not limited to phone, e-mail, and SMS messaging. Admissions Representatives take inbound phone calls and other communication from prospective students, place outbound calls to new prospective student inquiries, answer initial questions about JHU Carey's programs and application procedures, and help students take their next step in the admissions process. Reporting to the Director, Recruitment Part Time Programs, this position has broad knowledge of JHU Carey's academic programs and admissions procedures and works with prospective students to understand their needs and interests in support of overall enrollment goals. The Admissions Representative provides excellent customer service and regularly interacts with other members of the Office of Admissions and with staff across Carey Business School.

Specific Duties & Responsibilities

• Via phone, email and other virtual communication channels, establishes new relationships and maintains and grows existing relationships with prospective students by listening and providing appropriate program and degree information, recommendations, and direction.
  
• Using a deep understanding of our academic program offerings, the Admissions Representative demonstrates how Carey Business School programs can complement or fill identified gaps in prospects' knowledge or experience and help them achieve career aspirations.
• Collaborates with the admissions recruitment, enrollment, and operations teams to execute on a business plan and optimal contact strategy for top priorities.
• Successfully transitions key inquiries to recruitment team for follow up.
• Utilizes a variety of resources to acquire knowledge of, and familiarity with, Carey Business School programs and degree requirements.
• Actively participates in ongoing training to increase skill and capability in phone, email, and other virtual communication and associated platforms.
• Keeps accurate, complete records of contacts with prospects through use of CRM (training provided).
• Serves as a liaison to all operational and service issues, working with internal partners to help successfully resolve appropriate issues.

Special Knowledge, Skills, & Abilities

• High level of proven exceptional customer service.
• Ability to communicate across diverse populations.
• Creative problem solver with expert ability towards outside-the-box thinking.
• Can handle pressure.
• Can be told "no" and does not take it personally.
• Strong listening skills.
• Ability to spend majority of time on the phone, engaging with a wide range of diverse people.
• Strong ethical and moral compass.

• High School diploma or GED required.
  

• Four years' work experience preferably in customer service, higher education, or other related field required.
  

• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

• Bachelor's Degree.
• Experience working in a contact center and/or front line in a consultative sales environment, preferred.

Classified Title: Admissions & Registration Specialist
Job Posting Title (Working Title): Admissions Representative
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: Min $21.00 - Max $36.50 HRLY ($55,000 targeted; Commensurate with experience)
Employee group: Full Time
Schedule: Monday-Friday 8:30 AM to 5:00 PM
Exempt Status: Non-Exempt
Location: Hybrid/JH at Harbor East
Department name: Admissions
Personnel area: Carey Business School

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.