Address
Form of work
SalaryUnder direct supervision of the Director of Admissions, the Admissions Advisor is responsible for the prospective student entrance process of the campus Admissions department with an emphasis on customer service. Assists with gathering information, pre-screening, and pre-qualifying potential students. Performs routine clerical, office, and data entry tasks. Provides excellent customer service to prospective and enrolled students in accordance with the mission and purpose of the college.
Essential Functions & Responsibilities:
- Recruits and enrolls qualified applicants into programs of study beneficial to the student’s career objectives and academic needs in an efficient and supportive manner utilizing sales and marketing techniques that may include group presentations/events, campus tours, on and off-site job fairs, and other methods as applicable.
- Assures that prospective students complete all required forms for enrollment and processing.
- Maintains current with program objectives, enrollment process, requirements, and content offered by the college in order to make a complete and factual presentation to prospective students and other interested parties.
- Continuously follows up on all student inquiries from marketing efforts and meets with prospective students to determine their educational and career goals as they are related to the course offerings and sets appointments to interview prospective students as appropriate.
- Maintains and establishes an accurate and complete network of external contacts, records of all inquiries, appointments, applications, enrollments, and starts as applicable and enters data into Customer Relationship Management software to ensure it is updated/maintained daily to reflect the current day activities.
- Manages appointment book, recording appointments with prospective students. Notates conversations with prospective students in Customer Relationship Management software. Sends marketing materials to prospective students.
- Takes and/or returns inquiry calls from potential students interested in obtaining information about the college and its programs of study. Immediately follows up on inquiry calls that fail to make appointments or miss scheduled appointments.
- Assists with retention efforts by helping with pre-registration, attendance tracking, and orientation calls as appropriate and/or requested.
- Refers all questions regarding financial aid eligibility to the Financial Aid office.
- Develops relationships with Instructors in order to keep current on diverse academic programs offered at the college to better serve prospective students. Builds rapport with other departments at the college to be better informed of the college’s operations. Monitors class availability.
- Understands and conforms to the college’s philosophy of truly caring about students and providing excellent service to prospective and enrolled students.
Education Required:
- High school graduate or equivalent required.
Experience & Skills Required:
- Experience with MS Office.
- Experience with data entry and multi-line phone aptitude.
- Experience with reception and telephone techniques.
Compensation: $25.20/hr. rate - $34.02/hr. rate
