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SalaryCome care with us at West Coast University! As an Admissions Advisor for a certified Great Place to Work, you will guide students to do more than change their own lives – you will help change the lives of every patient they treat throughout their career in healthcare. At West Coast University you will have the opportunity to share your success story with the next generation of providers as a key member of our student-centered, innovative community!
Under direct supervision, the Admissions Advisor is responsible for the prospective student entrance process of the campus Admissions Department with an emphasis on customer service. Gathers information on students, pre-screens and pre-qualifies potential students. Performs routine clerical, office and data entry tasks. Provides excellent customer service to prospective and enrolled students in accordance with the mission and purpose of the university.
Essential Functions & Responsibilities
- Recruits and enrolls qualified applicants into programs of study beneficial to the students' career objectives and academic needs in an efficient and supportive manner utilizing sales and marketing techniques that may include group presentations/events, campus tours, on and off-site job fairs and other methods as applicable.
- Establishes relationships with prospective students primarily through voice-to-voice communication followed by email and electronic outreach.
- Understands and conforms to the university’s philosophy of truly caring about students. Empathizes prospective and enrolled students with professionalism and respect.
- Learns and maintains specific program knowledge, program objectives, enrollment process, requirements, and content offered by the university in order to make a complete and factual presentation to prospective students and other interested parties.
- Develops a positive and productive relationship with other departments at the university to be better informed of the university’s operations. Develops a relationship with Instructors in order to keep current on diverse academic programs offered at the university to better serve prospective students.
- Initiates contact with prospective students to set appointments for information sessions. Records appointments with prospective students in Campus Vue. Notates conversations with prospective students. Sends marketing materials to prospective students. Confirm all appointments the day before.
- Prioritizes and organizes appointments, and tasks in order to manage more effectively in order to meet department goals. Makes sure all visitors have been taken care of.
- Sets realistic expectations for prospective students. Continuously follows up on all inquiries from marketing efforts. Meets with prospective students to determine their educational and career goals as they are related to the course offerings and sets appointments to interview prospective students as appropriate.
Experience & Skills
- Minimum of up to two years’ experience in a counseling or marketing-related environment is required.
- Experience with MS Office.
- Experience with data entry and multi-line phone aptitude.
- Experience with reception and telephone techniques.
- Ability to maintain confidentiality of all associate, student and administrative information.
- Ability to work effectively in a highly ethnic and culturally diverse student and associate community.
- Ability to exercise excellent customer service skills.
- Excellent analytical and organizational skills.
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