Adminstrative Assistant

Administrative Assistant

Position Overview

The Agency for Community Transit is seeking a full-time Administrative Assistant to provide administrative duties and support to the RideFinders department, ensuring efficient and effective operations. This is a great opportunity to work in a creative environment and to support your community.

Essential Functions includes but are not limited to:

• Administrative Assistant must have a strong phone etiquette, screen, and route telephone calls, respond to phone and website inquiries and registrants; schedule meetings and capture meeting minutes, maintain calendar(s), and compose correspondence.
• Assists with reports, maintains, and creates spreadsheets for tracking outreach efforts, incoming inquiries, and documenting outcomes.
• Maintains RideFinders Customer Relations (SalesForce) data ensuring accuracy and updates are completed. Inputs and edits commuter information, and carpool/vanpool data into RideFinders software system. Assures accuracy of information across both systems.
• Acts as an administrative assistant liaison with other departments and outside agencies handling confidential and non-routine information. Develops and conducts correspondence under the direction of the Program Manager.
• Aids in proofreading, formatting, and organizing marketing documents, tracks inventory and notifies the manager when supplies are needed.
• Administers the Guaranteed Ride Home vouchers and assists with reimbursement tracking for those who pay out of pocket.
• Prepares and maintains appropriate documents for riders and drivers and assures that electronic copies are uploaded for maintaining those records in RidePro.
• Assists Vanpool Coordinator with registration and communication with vanpool participants for program compliance.
• Collects mileage and ridership from vanpool groups and creates a monthly NTD report.
• Understands the program goals and mission and communicates them effectively.
• Maintains copy machine supplies and contacts vendors as needed.
• Assists the RideFinders team with Marketing events when necessary.
• Attends work regularly ready to perform assigned duties.

Non-Essential Functions

• Performs other duties as assigned.

Qualifications/Requirements

• High School education or equivalent.
• Two (2) years of progressive experience in administrative duties.
• Possess well-developed customer service skills.
• Excellent written and oral communication skills are essential to the position.
• Exemplary customers service and phone skills.
• Strong computer skills are essential. Proficient using MS Office, Excel, Outlook, Word, Power Point and potential to learn other software applications for Customer Relations Management.
• Ability to read and interpret standard road maps.
• Ability to multitask, manage priorities and complete assignments in a timely fashion.
• Ability to work collaboratively and interact effectively with team members for meeting program needs.
• Hold and maintain a current driver’s license and approved driving record.
• Clean and neat appearance.

Working Conditions and Physical Requirements
Normal working conditions for an Administrative Assistant position are typical of an office environment.

The physical requirements of the position include sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment. Must have the ability to sit. Requires visual acuity to read words and numbers and speaking and hearing ability sufficient to communicate in person or over the phone.

How to apply:

This is a full-time position with a competitive wage and excellent benefit package, including a matching retirement plan. PLEASE NOTE: Only applicants completing an online application at https://jobs.actinfo.org/ will be considered.

EOE

Drug Free Work Environment – Will be subject to pre-employment testing and on-going random program, as required by federal regulations.

Job Type: Full-time

Pay: $19.97 - $22.96 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person